Google

Google Meet

Composite Score

8.8 /10

CX Score

9.1 /10

1906 Reviews Write a Review

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What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details

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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

0 Top Rated Features

2023

3 Top Rated Capabilities

2 Top Rated Features

2022

Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Fair
Enables Productivity
Trustworthy

Feature Ratings

Average 85

Video Conferencing

Audio Conferencing VoIP

Screen Share

Audio Controls

Instant Messaging

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Application Share

Facilitator Functions

Virtual Whiteboard

File Transfer

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Breadth of Features

Vendor Support

Ease of Customization

Google Meet Reviews

Anshuman T.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Satisfied, Ease of Use & Highly Recommended!

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

The first and foremost is that is easy to use, quite popular and there is no need for any external training, means it can be deployed without any knowledge. Also, the features and functionalities it offers is somehow sufficient.

What is your favorite aspect of this product?

People are familiar with the product & it is easy to use.

What do you dislike most about this product?

There are few features which are disabled for the mobile app users, and lit It lacks in integrations with third-party, whiteboard and breakout rooms.

What recommendations would you give to someone considering this product?

If you wanted an basic, ready to use, popular and easy platform go for it. People working in Google workspace is likely to like this as there is no need to learn how to use it.

Pros

Trustworthy
Respectful
Client Friendly Policies
Continually Improving Product

Cons

Commodity Features
Less Efficient Service
Under Delivered

Kushpreet V.

Role: Human Resources
Industry: Other
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Apr 2024

A Great Easy to use product for virtual meetings

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

No much, it's just simple to use

What is your favorite aspect of this product?

Easy to setup calls and add contacts to your video conference

What do you dislike most about this product?

Nothing really.

What recommendations would you give to someone considering this product?

Use this if you need a free video conferencing product

Pros

Trustworthy
Saves Time
Fair
Continually Improving Product

Trevor D.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Best software for video and audio conferencing

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Google meet allows recording a video meeting which allows us to save the videos and share them to those who did not attend the meeting and we can also live stream our video meeting on google meet to Youtube to access a large audience

What is your favorite aspect of this product?

During meetings i can change the background , also sending chat messages to members in the video meeting makes communication with individual during the meeting much easier

What do you dislike most about this product?

The videos tend to buffer when the internet connection is poor and slows down our meetings

What recommendations would you give to someone considering this product?

It is easy to use and implement , holding online meetings and conferences all in one place

Pros

Helps Innovate
Reliable
Enables Productivity
Caring

Google Meet

What is Google Meet?

Company Details

Need Assistance?

Awards & Recognition

Google Meet Ratings

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Google Meet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Instant Messaging Real-time, text-based communication between two or more people

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Google Meet Reviews

Anshuman T.

Satisfied, Ease of Use & Highly Recommended!

Likeliness to Recommend

Pros

Cons

Kushpreet V.

A Great Easy to use product for virtual meetings

Likeliness to Recommend

Pros

Trevor D.

Best software for video and audio conferencing

Likeliness to Recommend

Pros

Most Popular Google Meet Comparisons

Zoom

Microsoft Teams

Webex Meetings

GoTo Meeting

Adobe Connect

TeamViewer

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Screen Share

Audio Controls

Instant Messaging

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Application Share

Facilitator Functions

Virtual Whiteboard

File Transfer

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Breadth of Features

Vendor Support

Ease of Customization