Google Meet Logo
Google Meet Logo
Google

Google Meet

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Google Meet
8.8 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Fair
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 85

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Audio Controls

84

Instant Messaging

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Application Share

82

Facilitator Functions

81

Virtual Whiteboard

80

File Transfer

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Usability and Intuitiveness

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Breadth of Features

80

Vendor Support

78

Ease of Customization

78

Google Meet Reviews

Fred A.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Google meet is a valuable tool for online meetings

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Clear communication and their platform doesn’t lag or disconnect while using it

What is your favorite aspect of this product?

My favorite aspect of google meeting is the way google meet offers a built-in chat and Q&A feature for real-time communication during meetings

What do you dislike most about this product?

Google meet customer service are not responsive enough which is a little bit frustrating

What recommendations would you give to someone considering this product?

Google meet is the best they allows for large meetings with up to 50 participants and very easy to use

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

İbrahim Hilmi D.

  • Role: Operations
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Good Variety of Backgrounds

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

Especially the simple invite links makes this tool unique compared to its available competitors.

What is your favorite aspect of this product?

Definitely the backgrounds, it seems trivial but their selection is very nice.

What do you dislike most about this product?

I do not like the connection quality adjustments.

What recommendations would you give to someone considering this product?

Do not use this tool with Safari, it's not very suitable to Safari and bugs all the time.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Yash M.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Awesome product

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

i like generated caption functionality in google meet

What is your favorite aspect of this product?

join meetings directly from Gmail, and collaborate on documents

What do you dislike most about this product?

links of the google meet

What recommendations would you give to someone considering this product?

best video and audio conferencing feature

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

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