Google

Google Meet

Composite Score

8.8 /10

CX Score

9.1 /10

1898 Reviews Write a Review

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What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details

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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

0 Top Rated Features

2023

3 Top Rated Capabilities

2 Top Rated Features

2022

Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Fair
Enables Productivity
Trustworthy

Feature Ratings

Average 85

Video Conferencing

Audio Conferencing VoIP

Screen Share

Audio Controls

Instant Messaging

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Application Share

Facilitator Functions

Virtual Whiteboard

File Transfer

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Google Meet Reviews

Peter K.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2024

Good The best app ever!

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Very user friendly

What is your favorite aspect of this product?

Good UI interface

What do you dislike most about this product?

Nothing is bad

What recommendations would you give to someone considering this product?

Let them try it out

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Mohd Danish A.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

low audio volume, presenting screen another pain

Likeliness to Recommend

5 /10

What differentiates Google Meet from other similar products?

it low audio volume, sharing screen take time

What is your favorite aspect of this product?

nothing is favorite

What do you dislike most about this product?

Low audio volume, take too much time to share screen

What recommendations would you give to someone considering this product?

i think its cheap if your budget is low then go for it otherwise go for teams

Pros

Reliable
Enables Productivity
Security Protects

Cons

Less Performance Enhancing
Commodity Features

Urnisha S.

Role: Student Academic
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2024

A Simple But Powerful Video-Conferencing Platform

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

What differentiates Google Meet from other similar products is that it is very user-friendly and helps people conduct online meetings and classes just in one go by creating the link and sharing it with all the students or co-workers. I generally use it each time I want to have a speedy meeting with my colleagues. At times, when I face any issue in the meeting, their customer service representative is always there to help me out in real-time. Furthermore, its AI-powered features, such as noise suppression and live subtitles, improve the user experience. These features, combined, present Google Meet as an exceptional video conferencing tool.

What is your favorite aspect of this product?

One of my favorite features of Google Meet is its convenience, particularly since it is straightforwardly coordinated with the Gmail application. Dissimilar to other video conferencing applications like Microsoft Groups or Zoom, we can just utilize Google Meet without the problem of downloading any application. Additionally, the nature of voice calling and screen sharing has continuously improved throughout the years with updates, and scheduling meetings is another feature that I find very beneficial.

What do you dislike most about this product?

What I dislike most about Google Meet is its limitations in terms of advanced features when compared to other platforms. I find the virtual backgrounds or breakout rooms disappointing, particularly since we regularly utilize these functionalities in our meetings. Google Meet doesn't let us share files or documents, nor does it let any other user take control of the screen of the person who is presenting. Additionally, connectivity issues or slowness during video calls cause frustration.

What recommendations would you give to someone considering this product?

For those considering Google Meet, don't wait to think about what to do; just go for it. You will surely love it. Google Meet is an excellent choice. With a Google account, you can take advantage of numerous benefits and features, like affordable pricing, free usage, and live broadcasting from Google Meet to YouTube, etc.

Pros

Continually Improving Product
Performance Enhancing
Effective Service
Inspires Innovation

Google Meet

What is Google Meet?

Company Details

Need Assistance?

Awards & Recognition

Google Meet Ratings

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Google Meet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Instant Messaging Real-time, text-based communication between two or more people

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Google Meet Reviews

Peter K.

Good The best app ever!

Likeliness to Recommend

Pros

Mohd Danish A.

low audio volume, presenting screen another pain

Likeliness to Recommend

Pros

Cons

Urnisha S.

A Simple But Powerful Video-Conferencing Platform

Likeliness to Recommend

Pros

Most Popular Google Meet Comparisons

Zoom

Microsoft Teams

Webex Meetings

GoTo Meeting

Adobe Connect

TeamViewer

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Screen Share

Audio Controls

Instant Messaging

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Application Share

Facilitator Functions

Virtual Whiteboard

File Transfer

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Data Integration

Breadth of Features

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization