Google Meet Logo
Google Meet Logo
Google

Google Meet

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Google Meet
8.8 /10

What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details


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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Fair
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 85

Video Conferencing

86

Audio Conferencing VoIP

85

Screen Share

85

Audio Controls

84

Instant Messaging

83

Audio Conferencing Call in Bridge

82

Keyboard Mouse Control

82

Application Share

82

Facilitator Functions

81

Virtual Whiteboard

80

File Transfer

79

Vendor Capability Ratings

Average 81

Ease of Implementation

85

Business Value Created

84

Usability and Intuitiveness

83

Quality of Features

82

Ease of IT Administration

81

Ease of Data Integration

80

Product Strategy and Rate of Improvement

80

Availability and Quality of Training

80

Breadth of Features

80

Vendor Support

78

Ease of Customization

78

Google Meet Reviews

Yogesh S.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Solid Video Conferencing Platform

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

- Google Meet seamlessly integrates with other Google Workspace apps, such as Gmail, Calendar, and Drive. This integration fosters a unified and streamlined user experience for individuals and organizations already utilizing Google's productivity tools. -Google Meet provides live captioning for meetings, enhancing accessibility for participants with hearing impairments. Additionally, the platform supports real-time translations, breaking down language barriers and facilitating communication among a diverse global audience.

What is your favorite aspect of this product?

Google Meet's focus on security, including encryption, access controls, and compliance with industry standards, is a crucial aspect that instills confidence in users regarding the protection of their data and communication. -Live captions and real-time translations contribute to making virtual meetings more inclusive and accessible to a diverse audience. -The ability to access Google Meet from various devices and platforms, including web browsers, mobile devices, and desktop applications, provides users with flexibility and convenience.

What do you dislike most about this product?

-While Google Meet offers a free plan, some users have expressed dissatisfaction with the limitations on certain features in the free version, such as meeting duration and the availability of advanced collaboration tools. -Like all online meeting platforms, Google Meet is dependent on a stable internet connection. Users in areas with poor internet connectivity may experience disruptions or reduced quality during meetings.

What recommendations would you give to someone considering this product?

-If you're already using Google Workspace (formerly G Suite) for email, document collaboration, and other productivity tools, Google Meet's seamless integration can enhance your overall workflow. Make sure to leverage the collaborative features available across these applications. -If collaboration is a key aspect of your meetings, familiarize yourself and your team with Google Meet's collaboration tools, including screen sharing, document collaboration, and the virtual whiteboard. This can enhance productivity and teamwork during virtual meetings.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Unique Features
  • Efficient Service

Mawumenyo Atsu N.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Google Meet | Easy to setup, Easy to use

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

I believe Google Meet stands because of features like high participant capacity, great video/audio quality, and how easy it is to set up and use.

What is your favorite aspect of this product?

My favorite aspect is the exceptional and incredible video and audio quality that Google Meet Provides. I also like its user-friendly interface.

What do you dislike most about this product?

The screen view/presentation and responsiveness in mobile devices can be improved.

What recommendations would you give to someone considering this product?

If you need a product for creating instant or scheduled meetings with features like jam sheets, screen recording, file sharing, and a chatbox all within a single application, Google Meet is the ideal product for you.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Prateek B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Most Featureful Conferencing Tool on Free Version.

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Google Meet offers a one-hour limit and allows a maximum of 100 participants to join in the free plan, which is typically sufficient for basic and non-business use.

What do you dislike most about this product?

We sometimes encounter audio issues, which are less common in other platforms like Zoom. However, considering the features provided relative to its cost, we find it manageable.

Pros

  • Saves Time
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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