Google

Google Meet

Composite Score

8.8 /10

CX Score

9.1 /10

1907 Reviews Write a Review

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What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details

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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

0 Top Rated Features

2023

3 Top Rated Capabilities

2 Top Rated Features

2022

Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Fair
Enables Productivity
Trustworthy

Feature Ratings

Average 85

Video Conferencing

Audio Conferencing VoIP

Screen Share

Audio Controls

Instant Messaging

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Application Share

Facilitator Functions

Virtual Whiteboard

File Transfer

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Breadth of Features

Vendor Support

Ease of Customization

Google Meet Reviews

Javier S.

Role: Operations
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

A Cost-Conscious Solution with Limitations

Likeliness to Recommend

7 /10

What differentiates Google Meet from other similar products?

Integration with G Suite: Google Meet is tightly integrated with G Suite, which includes Gmail, Google Calendar, Google Drive, and other productivity tools. This integration allows for seamless scheduling and joining of meetings directly from these applications. Security: Google Meet offers strong security features, such as encryption in transit and at rest, to ensure the privacy of meetings. It also provides controls for meeting hosts, such as the ability to admit or deny entry to participants and to mute or remove participants if needed. Scalability: Google Meet can accommodate large meetings with up to 250 participants

What is your favorite aspect of this product?

On the positive side, Google Meet is a cost-effective solution, which can be appealing for organizations looking to save on conferencing costs. However, it offers virtually no new features, which may be a downside for those seeking innovative solutions.

What do you dislike most about this product?

certain limitations may affect its appeal for some users. One major drawback is the lack of native blackboard capabilities, which can be a hindrance for collaborative work or educational purposes. Additionally, the absence of native screen control capabilities limits the level of interaction and control during presentations or demonstrations. Another issue is the compatibility with Microsoft Edge, which is the standard browser for many organizations. Virtual backgrounds do not work on Microsoft Edge without a lengthy IT support process, requiring users to switch to Chrome, which can be inconvenient and frustrating

What recommendations would you give to someone considering this product?

When considering Google Meet, start by making a list of critical requirements: compatibility, security, integration, scalability, ease of use, cost, and support. Check these against Google Meet's capabilities and user feedback to ensure it meets your needs. Additionally, evaluate its performance and reliability for your intended use. Consider conducting a trial or pilot to test its features in a real-world scenario before committing.

Pros

Reliable
Saves Time
Generous Negotitation
Transparent

Cons

Less Inspiring

Bharath K.

Role: Operations
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Good Video conferencing

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Easy integration.

What is your favorite aspect of this product?

Product support and user interface

What do you dislike most about this product?

Nothing as of now

What recommendations would you give to someone considering this product?

You can easily switch to Google meet

Pros

Acts with Integrity
Helps Innovate
Continually Improving Product
Enables Productivity

Mary Hill A.

Role: Sales Marketing
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Easy to use, works well

Likeliness to Recommend

8 /10

What differentiates Google Meet from other similar products?

I feel like Zoom and Teams sometimes make you use an app, it's always been very easy for me to join a Google Meet

What is your favorite aspect of this product?

Ease of use, and that it sends me a calendar invite to my Google Account

What do you dislike most about this product?

Not much, I think it's a pretty good product

What recommendations would you give to someone considering this product?

Great for small companies but large enterprises might want to use Zoom or Teams

Pros

Reliable
Enables Productivity
Trustworthy
Unique Features

Google Meet

What is Google Meet?

Company Details

Need Assistance?

Awards & Recognition

Google Meet Ratings

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Google Meet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Instant Messaging Real-time, text-based communication between two or more people

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Google Meet Reviews

Javier S.

A Cost-Conscious Solution with Limitations

Likeliness to Recommend

Pros

Cons

Bharath K.

Good Video conferencing

Likeliness to Recommend

Pros

Mary Hill A.

Easy to use, works well

Likeliness to Recommend

Pros

Most Popular Google Meet Comparisons

Zoom

Microsoft Teams

Webex Meetings

GoTo Meeting

Adobe Connect

TeamViewer

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Screen Share

Audio Controls

Instant Messaging

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Application Share

Facilitator Functions

Virtual Whiteboard

File Transfer

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Breadth of Features

Vendor Support

Ease of Customization