Google

Google Meet

Composite Score

8.8 /10

CX Score

9.1 /10

1889 Reviews Write a Review

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What is Google Meet?

Google Meet (formerly Hangouts Meet) provides real-time meetings. Using your browser, share your video, desktop, and presentations with teammates and customers.

Company Details

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Awards & Recognition

Google Meet won the following awards in the Web and Video Conferencing - Enterprise category

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1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

0 Top Rated Features

2023

3 Top Rated Capabilities

2 Top Rated Features

2022

Google Meet Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Meet.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Meet?

2% Negative

4% Neutral

94% Positive

Pros

Reliable
Enables Productivity
Trustworthy
Respectful

Feature Ratings

Average 85

Video Conferencing

Audio Conferencing VoIP

Screen Share

Audio Controls

Instant Messaging

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Application Share

Facilitator Functions

Virtual Whiteboard

File Transfer

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Breadth of Features

Vendor Support

Ease of Customization

Google Meet Reviews

joan M.

Role: Human Resources
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2020

Successful Communication Approach

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Google Hangouts is a tool that Google issues for free, and this makes us have high trust in it. Furthermore, there is all forms of communications supported by this application, and hence, suitable for all business purposes. Again, the tool is accessible using all forms of devices.

What is your favorite aspect of this product?

Google Hangouts increases the way we converse or communicate with our customers and even friends. Again, no single dollar required for this application. The tool has the ideal of giving us chat support and even web conferencing. Lastly, the vendor keeps us always informed and up-to-date.

What do you dislike most about this product?

However, i still question the resolution from this application. Possibly for a successful web conferencing, there needs perfect visuals and the developer has some more things to do to make this function.

What recommendations would you give to someone considering this product?

Google Hangouts is a program for all of the users. There is so much to grasp from this application, more so on communications. The reliability and the affordability of this application is simple and easy for all.

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Sophia R.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2020

Affordable web conferencing tool

Likeliness to Recommend

10 /10

What differentiates Google Meet from other similar products?

Hangout meet provides most of the valuable features required for a web conference software at an affordable rate.The best thing is that it is easy to integrate with other Google products.

What is your favorite aspect of this product?

Easy to join meeting with just a click of a button. Savs cost because there is no spending additional cost to acces GSuite products. Support team is always avaialble on a 24/7 basis.

What do you dislike most about this product?

It does not provide polling or survey tools offered by other softwares.Another con is that it is only accessible on the web via chrome browser.

What recommendations would you give to someone considering this product?

Save money by deploying Hangout meet as you will not spend addidtional money to access GSuite programs.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Jianyou X.

Role: Industry Specific Role
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2020

Very easy to use, incredible

Likeliness to Recommend

9 /10

What differentiates Google Meet from other similar products?

Google Hangouts is different from other products because it is free. It provides just as much as other similar products while costing the user nothing. Also, it is connected to Google Accounts. Its users can access Google Hangouts anywhere and any time with their Gmail accounts.

What is your favorite aspect of this product?

My favorite aspect of this product is how easy it is to use and how much it provides to its users considering it is free. Compared to other more expensive options, Google Hangouts can be used by anybody with a Gmail account which also means that anyone with a Google account can communicate anyone else with a Google account with Google Hangouts.

What do you dislike most about this product?

I dislike how few updates Google Hangouts has had. For the past few months, Google Hangouts has pretty much been the same. It would be a lot nicer if there were more updates to their system to provide even more options for its users!

What recommendations would you give to someone considering this product?

Definitely try it. Google Hangouts Meet can be used to chat with ANYONE with a Gmail account. Also, it is free and comes along with your Google Account. Considering it is free, it provides a lot for the user!

Pros

Reliable
Enables Productivity
Efficient Service
Effective Service

Google Meet

What is Google Meet?

Company Details

Need Assistance?

Awards & Recognition

Google Meet Ratings

89 Likeliness to Recommend

96 Plan to Renew

86 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Google Meet?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Instant Messaging Real-time, text-based communication between two or more people

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Google Meet Reviews

joan M.

Successful Communication Approach

Likeliness to Recommend

Pros

Sophia R.

Affordable web conferencing tool

Likeliness to Recommend

Pros

Jianyou X.

Very easy to use, incredible

Likeliness to Recommend

Pros

Most Popular Google Meet Comparisons

Zoom

Microsoft Teams

Webex Meetings

GoTo Meeting

Adobe Connect

TeamViewer

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Screen Share

Audio Controls

Instant Messaging

Audio Conferencing Call in Bridge

Keyboard Mouse Control

Application Share

Facilitator Functions

Virtual Whiteboard

File Transfer

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Breadth of Features

Vendor Support

Ease of Customization