Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

1415 Reviews Write a Review

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What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 85

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Average 85

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training

Google Drive Reviews

Yeni O.

Role: Information Technology
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2024

My top choice cloud storage program.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Drive is just easy to use , regardless of the device of access. It is intuitive , making its interface straight-forward to navigate seamlessly without running into issues. There is a reason it is probably the most popular file storage software among individual users.

What is your favorite aspect of this product?

Google Drive has strong collaborative functionalities, which I do not think is currently matched by any file storage program that I have had experience using. With Google Drive, I can co-edit documents in real time with other users, share files with fellow Google Drive and non-Drive users, can add comments to my files without issues and can even search through my saved documents using keywords.

What do you dislike most about this product?

Google Drive lacks task management provisions and electronic signature management is non-existent on the platform. In my role, I find the two absences, to be gaping holes in how I use Google Drive.

What recommendations would you give to someone considering this product?

Without thinking twice, I will recommend Google Drive to anyone looking to adopt a file storage program.

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

Ricardo F.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2024

Best integration

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Ease of use, broader acceptance, lower curve of learning

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

I really like this product

What recommendations would you give to someone considering this product?

It's a wonderful product, go for it!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Shaun M.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2024

Fully capable Suite of capabilities

Likeliness to Recommend

7 /10

What differentiates Google Drive from other similar products?

It is web / cloud first whereas a lot of other products (e.g. OneDrive) came from a thick client background and are still playing catchup.

What is your favorite aspect of this product?

Collaboration between multiple users at the same time.

What do you dislike most about this product?

Limited storage space in the free version, dependency on a good internetnet connection.

What recommendations would you give to someone considering this product?

Explore Collaboration Features: Google Drive excels at allowing multiple users to work on the same document simultaneously. Encourage them to explore these features if they frequently work in teams. Organize Your Files: Google Drive includes folders and various ways to sort and filter your files. A little time spent on organization can go a long way in making your files easier to find and manage. Make Use of Google’s Office Suite

Pros

Continually Improving Product
Includes Product Enhancements
Helps Innovate
Reliable

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Access Control and Rights Management Ability to discretely control who can access the file.

Mobility Support Software is optimized for mobile usage.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Audit Trail View all previous activity including any recent edits and user access.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Task Management and Workflow Supports triggers and events for process automation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Google Drive Reviews

Yeni O.

My top choice cloud storage program.

Likeliness to Recommend

Pros

Ricardo F.

Best integration

Likeliness to Recommend

Pros

Shaun M.

Fully capable Suite of capabilities

Likeliness to Recommend

Pros

Most Popular Google Drive Comparisons

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1
Since last award

Feature Ratings

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training