Google Drive Logo
Google Drive Logo
Google

Google Drive

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Drive
9.0 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 85

Drag and Drop User Interface

88

Team Collaboration

88

Real-Time Synchronization

87

Access Control and Rights Management

86

Mobility Support

85

Data Loss Prevention

84

Audit Trail

84

Enterprise Grade Security Controls

84

Large File Optimization

83

3rd-Party Integrations

83

Task Management and Workflow

82

Vendor Capability Ratings

Average 85

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

86

Ease of Data Integration

85

Breadth of Features

85

Ease of IT Administration

84

Product Strategy and Rate of Improvement

83

Ease of Customization

83

Vendor Support

81

Availability and Quality of Training

81

Google Drive Reviews

Greta H.

  • Role: C-Level
  • Industry: Entertainment
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Mar 2020

I think it’s worth the cost when you think of

Likeliness to Recommend

8 /10

What differentiates Google Drive from other similar products?

It has the name behind the product. They service we get is unprecedented

What is your favorite aspect of this product?

The fact that I don’t receive emails everyday about how the system isn’t working. It makes my job a lot easier!!

What do you dislike most about this product?

NOTHING curenlt

What recommendations would you give to someone considering this product?

I would say it makes your job a lot easier and it’s one less thing off your plate. You. Know the product you are getting and you have a strong backbone behind the product

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Nicholas K.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2020

Easy to use cloud storage

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

It is easy to use and implement in businesses.

What is your favorite aspect of this product?

I love how simple it is to navigate the application.

What do you dislike most about this product?

There is nothing that I dislike about it.

What recommendations would you give to someone considering this product?

Try it out, it is very useful in the workplace.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Unique Features

Tami G.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2020

Great product with effective features

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

It works with all other Google products seamlessly. Even wth customers who are not on Enterprise are able to file share. Not everyone has Box so this enables us to be very proactive.

What is your favorite aspect of this product?

The ability to share with employess all over the country. When the CEO is travelling, we are able to stay connected with him globally

What do you dislike most about this product?

I didn't find any feature that i didn't like.

What recommendations would you give to someone considering this product?

Google is an innovative company and the ability to work and share real time gives any company that same type of innovation

Pros

  • Enables Productivity
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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