Google Drive Logo Award Winner Product Badge
Google Drive Logo Award Winner Product Badge
Google

Google Drive

Composite Score
9.1 /10
CX Score
9.3 /10
Category
Google Drive
9.1 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 85

Team Collaboration

87

Drag and Drop User Interface

87

Real-Time Synchronization

87

Access Control and Rights Management

86

Mobility Support

85

Data Loss Prevention

84

Audit Trail

84

Enterprise Grade Security Controls

83

Large File Optimization

83

3rd-Party Integrations

82

Task Management and Workflow

82

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

85

Ease of Data Integration

85

Breadth of Features

84

Ease of IT Administration

84

Product Strategy and Rate of Improvement

83

Ease of Customization

83

Vendor Support

81

Availability and Quality of Training

81

Google Drive Reviews

James W.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2021

This is the king of cloud-based file storage.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Drives file sharing feature is the most delightful part of Google Drive, as far as I am concerned. With this feature, I can basically share my files on Google Drive with anyone, provided they have an email address. They do not even need to be fellow Google Drive users like myself.

What is your favorite aspect of this product?

I love Google Drives auto-save feature and the smooth integration which exists between Google Drive and sister products like Google docs, Google sheets, Google Keep etc

What do you dislike most about this product?

Google Drive does come a bit short in terms of security. At the moment , there is no two factor authentication for Google Drive users and I tend to think this should be a no-brainer, in this era of security breaches globally.

What recommendations would you give to someone considering this product?

Google Drive simply makes it very convenient for anyone to save files, share files and collaborate as well. Very importantly , it is fully web based for desktop users.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Juro M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2021

What a fantastic piece of software to test!

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Drive is assisting my organization in recording all files, which makes it ideal for sorting. It is used throughout my organization. The software is ideal for assisting participants in each section. As a result, one can easily describe the products to the customer. It saves time for a wonderful discussion. Large files can occasionally stymie the process. -Storage, editing, and collaboration of files to access them from any device with an internet connection, promoting teamwork. With the Google Forms function, it is ideal for quickly and easily gathering information and reaching out to our clients no matter where they are.

What is your favorite aspect of this product?

The most enjoyable option that makes it cool is the file sharing features. Another application for this software is project management. All records can be perfectly designed for the software's useful features. The collaboration of the files and records makes it even better. Overall, I think it's ideal for use in an organization. It aids in the perfect design of the record by using diagrams and flowcharts. It saves time to describe your product. The product is completely secure. Collaboration features are the most beneficial to the software. Strong compatibility with files of various extensions (audio: wav, mp3 - video: MPEG4, AVI

What do you dislike most about this product?

Storage capacity can be increased. A refresh option can be added to avoid receiving junk or spam. It is possible that blocking features will be added. Advanced File Search, I personally find it difficult to search for files with specific extensions within my Google Drive drive because the interface is not very clear and the search options are limited, making this work tedious. The number of cells in applications such as Google Sheets is extremely small, limiting the amount of information that can be saved; as a result, the tool focuses on small files. this point is confusing, so I would like the interface to be clearer.

What recommendations would you give to someone considering this product?

For more than 4 years, our organization has used Google Drive to solve a variety of problems. The collaborative environment enables dependencies and all of their members to save, edit, and share information in real-time, thereby optimizing the work of these areas. In my role as NOC Support, I can say that this tool allows me to share: Employee assistance networks Case troubleshooting by hand Manuals of technical specifications All of this information is accessible to our work team, and it is reflected in the improvement of the failure analysis to our clients, according to the editable profile to update new processes.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Alejandro R.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2021

"Easy to use and its price is quite affordable".

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Drive has an excellent interface, it is easy to use and implement, its cost and integration with pre-existing tools is excellent, its functionality and efficiency, as well as its good support and security among others.

What is your favorite aspect of this product?

Google Drive greatly simplifies and streamlines the work of our IT department. It is an excellent application for backing up and organizing papers, communicating and sharing files with our work team in real-time; I can invite a specific user or set up custom URLs to share my files. As an IT manager, I handle numerous confidential files that cannot be stored on a local machine for fear of being stolen or modified, and drive has allowed us to store them all , and keep them safe and close at hand, which is vital to us and our operation.

What do you dislike most about this product?

The only thing I don't like is the process for copying and moving entire folders, in the web application as it is a bit complicated and cumbersome, unlike the desktop application, which is more pleasant to perform these basic activities, in addition to the Drive permissions for shared drives as they are very rigid, which I believe should be improved.

What recommendations would you give to someone considering this product?

Google Drive is a really valuable tool, and I recommend it to anyone willing to use a cloud storage solution that works smoothly almost 100% of the time - it's great for backing up, documenting, and organizing work on a large scale, collaborating on work, and keeping your information secure.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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