Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

1415 Reviews Write a Review

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What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 85

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Average 85

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training

Google Drive Reviews

Ecaterina T.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2021

Amazing tool for any work to be stored

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Easy to use and intuitive

What is your favorite aspect of this product?

if you delete a document it still exists in the temporary trash

What do you dislike most about this product?

always have trouble finding the documents, always have to search for them in the bar

What recommendations would you give to someone considering this product?

lots of work can be done on it. can be used for teams or individual purpose

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Alfredo Jose V.

Role: Sales Marketing
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

The ideal complement for business tasks

Likeliness to Recommend

8 /10

What differentiates Google Drive from other similar products?

Basically the approach to the collaborative environment is its business card, it has many functions which have made our organization carry out tasks in a coordinated manner and in less time than it took when the traditional work model was used.

What is your favorite aspect of this product?

As an office tool it is ideal since through it you can create documents, presentations and spreadsheets just as if you were from desktop applications, best of all, we should not worry about updates since they are always at the forefront , Google Drive recognizes many types of extensions, such as text files, multimedia, etc.

What do you dislike most about this product?

The version control does not work as expected, in spreadsheet files with a high volume of information the tool does not show the versions on specific dates, and it remains blocked. In summary, this aspect should be improved.

What recommendations would you give to someone considering this product?

Google Cloud Drive is a powerful platform with a well-earned reputation, ideal for group work and corporate environments since it facilitates productivity by reducing operation times, allows the mobility of each of the users and is flexible to any device with connection to Internet which is ideal in the environment that we move daily.

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

Magaly S.

Role: Information Technology
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2021

"Secure shared space and very easy to use".

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Google Cloud Drive Enterprise is a cloud storage solution, it is quite efficient and flexible, both in its operation and contracting, as it can be adjusted to the needs of users, has high cloud hosting capabilities, facilitates collaboration for teamwork of documents and files, has security management tools, integrates with Microsoft Office, is easy to deploy, use and manage, has DLP function to prevent data breaches and also has a powerful search function.

What is your favorite aspect of this product?

- It is easy to use and implement. - Stores information securely (it is effective for backups). - Facilitates team collaboration in real time. - Works on any device. - Provides fast and efficient access to documents and files.

What do you dislike most about this product?

The user interface tends to become slow at times and also shows delays on requests made to it, which creates a bit of impatience when you need to access files quickly.

What recommendations would you give to someone considering this product?

Google Cloud Drive Enterprise is a tool that has many resources that make it quite efficient and functional, it allows you to create, share and store all kinds of files easily and securely, with which you can optimize all kinds of daily tasks regardless of the place where you are and the device that is available, which highly favors the continuity of the productivity of your company, its use will be very useful.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Access Control and Rights Management Ability to discretely control who can access the file.

Mobility Support Software is optimized for mobile usage.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Audit Trail View all previous activity including any recent edits and user access.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Task Management and Workflow Supports triggers and events for process automation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Google Drive Reviews

Ecaterina T.

Amazing tool for any work to be stored

Likeliness to Recommend

Pros

Alfredo Jose V.

The ideal complement for business tasks

Likeliness to Recommend

Pros

Magaly S.

"Secure shared space and very easy to use".

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training