Google

Google Drive

Composite Score

9.1 /10

CX Score

9.3 /10

1637 Reviews Write a Review

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What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

3% Neutral

96% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 85

Team Collaboration

Drag and Drop User Interface

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training

Google Drive Reviews

Jon W.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Easy to use, easy to share

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

I've used Google Drive since day 1. It's extremely easy to share and use. We've never had to look anywhere else because of the ease of use.

What is your favorite aspect of this product?

The ease of use is my favorite part.

What do you dislike most about this product?

There isn't anything I currently dislike about Drive.

What recommendations would you give to someone considering this product?

If you want something that's easy to use and easy to share. Google Drive is an amazing option.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ankita S.

Role: Information Technology
Industry: Engineering
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2022

"Great Cloud Service"

Likeliness to Recommend

8 /10

What differentiates Google Drive from other similar products?

The support of Google's other software makes Google Cloud Drive Enterprise from other similar products.

What is your favorite aspect of this product?

The Graphical User Interface of this product is so clean and anyone can easily drag and upload their data very quickly into it. The other favorite aspect is there is free cloud service for every user up to 15 GB available. The pricing is also affordable for this product. Interestingly, we can access from anyplace all over the World the information transferred in Google Drive by a solitary sign in process. It's likewise an awesome method for sharing information through a drive link.

What do you dislike most about this product?

There is difficulty to search the document from Google Drive and there is also no support of search history. The interface is very plain and straightforward it should be attractive and more user friendly.

What recommendations would you give to someone considering this product?

Its very easy to use for even a non technical person also. I would propose anyone to considering this product.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Inspires Innovation

Kgaugelo Shakira M.

Role: Student Academic
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Low on cost and efficient!

Likeliness to Recommend

8 /10

What differentiates Google Drive from other similar products?

Google offers great security on all its applications, which includes drive. I am highly satisfied with Google security.

What is your favorite aspect of this product?

Storage facility is great! It's great for storing files that are accessed frequently and that will be stores for long periods. This comes at a low cost. Back up data in drive that you will need later. You can access your data on all your devices on which you have connected drive.

What do you dislike most about this product?

Right now I don't have anything I dislike about it. Even the offline feature works well for me.

What recommendations would you give to someone considering this product?

It is easy to use and access your saved files. Files can be organised by creating folders which makes it even easier to find files in the case that you have a lot of work saved. Software is low on cost and delivers good services.

Pros

Appreciates Incumbent Status
Reliable
Enables Productivity
Trustworthy

Cons

Commodity Features

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Data Quadrant Gold Medalist

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Access Control and Rights Management Ability to discretely control who can access the file.

Mobility Support Software is optimized for mobile usage.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Audit Trail View all previous activity including any recent edits and user access.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Task Management and Workflow Supports triggers and events for process automation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Google Drive Reviews

Jon W.

Easy to use, easy to share

Likeliness to Recommend

Pros

Ankita S.

"Great Cloud Service"

Likeliness to Recommend

Pros

Kgaugelo Shakira M.

Low on cost and efficient!

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Team Collaboration

Drag and Drop User Interface

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training