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Google Drive Logo
Google

Google Drive

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Drive
9.0 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 85

Drag and Drop User Interface

88

Team Collaboration

88

Real-Time Synchronization

87

Access Control and Rights Management

86

Mobility Support

85

Data Loss Prevention

84

Audit Trail

84

Enterprise Grade Security Controls

84

Large File Optimization

83

3rd-Party Integrations

83

Task Management and Workflow

82

Vendor Capability Ratings

Average 85

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

86

Ease of Data Integration

85

Breadth of Features

85

Ease of IT Administration

84

Product Strategy and Rate of Improvement

83

Ease of Customization

83

Vendor Support

81

Availability and Quality of Training

81

Google Drive Reviews

Torikul I.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2021

An excellent product

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

This software is easy to use, comfortable and very functional than other similar product.

What is your favorite aspect of this product?

I can easily store lots of data for free

What do you dislike most about this product?

File sharing part is not satisfied overall, It's complicated and confusing.

What recommendations would you give to someone considering this product?

I think this software need to improve user experience because I often suffer into file loading problem. And sometime, I download files to my HDD which I don't want to add to google drive. But I don't know how it goes to my drive. I think this software owner need to check this UX issue more carefully.

Pros

  • Saves Time
  • Respectful
  • Generous Negotitation
  • Includes Product Enhancements

Cons

  • Less Effective Service
  • Inhibits Innovation
  • Slower Product Innovation

Aadeeb S.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2021

Generous Cloud Storage Service

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Google cloud drive offers a reliable & secure object storage and works really well for our enterprise data management. It provides a simple programming interface which enables developers to take advantage of Google's own reliable and fast networking infrastructure to perform data operations in a secure and cost effective manner. The best part of Google Cloud Drive is its "pay as you go" pricing model. The four different storage classes makes it unique and affordable for small and medium business enterprises. Another merit of using Google Cloud is that it supports versioning and allows us to retrieve the deleted versions and objects.

What is your favorite aspect of this product?

Google Cloud Drive supports advanced data tiering in storages and this in turn makes it reliable & cost-efficient. The security and confidentiality of data stored is assured at every level. It is a managed storage service that provides advanced security mechanisms using OAuth. With the Granular IAM Permissions, it offers a stronger security approach for our enterprise data management. The flexible pricing strategy is what makes it a better option of cloud storage for us. Thanks to the four distinct classes, we can monitor and control the cost involved. It is pocket friendly & helps save data storage costs at all times.

What do you dislike most about this product?

The most disappointing thing about Google Cloud Drive is the unused storage. At times when we purchase more than our need we run the risk of overspending. Though I cannot say that I have found anything at Google family that I apparently dislike. But then, I find the Interface to be quite simple which should be improved. A flashy interface with more options on the console would be a much better option. Google Cloud drive gets slower sometimes and they still need improvement in Google slides. We have to keep a check on storage and clear trash data to make space at the drive.

What recommendations would you give to someone considering this product?

Google Cloud Drive is a good way to start off with when trying to store the objects. I would recommend Google Cloud Drive for its high capacity, scalability and strong data consistency. It is a perfect cloud service to store any file, highly integrated with a multitude of programs and easy to use, all at an excellent price. I personally find Google Cloud drive as a durable and highly available object storage service. With its world-wide storing and retrieval of any amount of data and at any time, Google Cloud Drive is always preferred over the rest others existing in the market.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Saves Time
  • Continually Improving Product

Nathan P.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2021

Easy to Use from Anywhere Makes Easy Collaboration

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

It's as simple and easy as it comes, with fast syncing and collaborative editing/permissions for many users in the company to be productive at the same time without drama

What is your favorite aspect of this product?

Fast, Reliable and enables super multitasking by letting a large quantity of users access it at once.

What do you dislike most about this product?

Support can either be slow or take you in circles with no real urgency in site. They are obviously a HUGE company and that plays a big part. Direct reps are a thing of the past and it makes a difference.

What recommendations would you give to someone considering this product?

100% worth it for the amount of group sharing and collaboration it gives. It's fast including uploading and downloading. Haven't had major hiccups or interruptions in service. You won't regret it.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Cons

  • Vendor Friendly Policies
  • Less Friendly Negotiation

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