Google Drive Logo Award Winner Product Badge
Google Drive Logo Award Winner Product Badge
Google

Google Drive

Composite Score
9.1 /10
CX Score
9.3 /10
Category
Google Drive
9.1 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 85

Team Collaboration

87

Drag and Drop User Interface

87

Real-Time Synchronization

87

Access Control and Rights Management

86

Mobility Support

85

Data Loss Prevention

84

Audit Trail

84

Enterprise Grade Security Controls

83

Large File Optimization

83

3rd-Party Integrations

82

Task Management and Workflow

82

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

85

Ease of Data Integration

85

Breadth of Features

84

Ease of IT Administration

84

Product Strategy and Rate of Improvement

83

Ease of Customization

83

Vendor Support

81

Availability and Quality of Training

81

Google Drive Reviews

Roxana M.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

In our experience with this tool, it was one of the best because it is a pretty good tool that helped me protect my files from unexpected events on the hard drive, in memory, etc. Uploading and immediately sharing information is quite simple. It's a pretty complete platform, I really like it and use it daily for myself and my work team, it's the best value for money.

What is your favorite aspect of this product?

What we like the most about this tool is that it's quite a complete and user friendly platform, I'm very fascinated by it and I use it daily for myself and my work group, in addition to all my data having the ability to automatically save it in my Google account. I can easily share files with my consumers from my phone.

What do you dislike most about this product?

Since we have been using this product, we have not been able to detect this tool because Google Drive has excellent compatibility with other office applications and other Google products. It meets most customer requirements without any problems.

What recommendations would you give to someone considering this product?

We ourselves have the opportunity to recommend it, because it is an easy-to-use tool. You can install it on your mobile phone or on your computer and you can choose to automatically sync promoted content or do it manually. It also has plenty of storage space.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Unique Features

Bauke v.

  • Role: Consultant
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Great stuff full package

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

All the software that comes with it

What is your favorite aspect of this product?

Drive with cloud tools

What do you dislike most about this product?

Misses integration with outlook

What recommendations would you give to someone considering this product?

Have no doubts

Pros

  • Performance Enhancing
  • Enables Productivity
  • Includes Product Enhancements
  • Unique Features

Nicolas T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Easy of use, great governance control over data

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Easy of used and integration with other tools

What is your favorite aspect of this product?

the cloud nature and easy of used by browser, not limiting they used base on a locally install software

What do you dislike most about this product?

Some features of google docs or google sheets are lacking in user friendly or capabilities

What recommendations would you give to someone considering this product?

think about the problem you want to solved, how people communicate today in your enterprise, and see if it is a good fit for the current portfolio of applications they currently used

Pros

  • Reliable
  • Continually Improving Product
  • Enables Productivity
  • Efficient Service

Cons

  • Vendor Friendly Policies
  • Vendor's Interest First
  • Under Delivered

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