Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

1415 Reviews Write a Review

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What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 85

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Average 85

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training

Google Drive Reviews

Steve D.

Role: Operations
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

A nice tool for document management.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Cloud Drive Enterprise is a solid collaboration tool that allows you to manage your documents with ease. I must disclose that it has a very responsive customer support team behind it.

What is your favorite aspect of this product?

Google Cloud Drive Enterprise allows you to store your documents safely and securely in the cloud. You can access them anytime from anywhere and sharing them is easy and fast. The security Google Cloud Drive Enterprise provides is high so its hard to lose your documents.

What do you dislike most about this product?

Google Cloud Drive Enterprise is a smart solid software for document management. No complains.

What recommendations would you give to someone considering this product?

Yes i strongly recommend Google Cloud Drive Enterprise for document management.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Vaishnavi A.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

Secured platform and Amazing features

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Easy to use and a secured platform for data storage and data sharing

What is your favorite aspect of this product?

Security and best platform for data sharing and data storage.

What do you dislike most about this product?

Nothing about dislike works perfectly

What recommendations would you give to someone considering this product?

Just go for it. it is one of the best software available

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Ebelio B.

Role: Information Technology
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

Excellent tool for saving and sharing business fil

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

This application is focused in an integral way in collaborative business environments, it offers possibilities to host different types of files which are recognized without the need to install external applications or plug-ins, these files allow your collaborators to access them either to view or edit them from any geographical location with internet access.

What is your favorite aspect of this product?

Being integrated with the other applications present in the Google Workspace Suite, it has the implicit security that gives us data protection, this at corporate level ensures that all devices used by the entire work team and the information contained therein is protected against risks of loss or theft of this, the centralized console performs the management of roles and profiles according to the different users and thus defines the security policies of all end devices.

What do you dislike most about this product?

The storage is linked to the other applications of the suite, i.e. the contracted space is not exclusively contracted for Google Cloud Drive, applications such as Google Photos, Vault, make use of this space therefore should be taken into account to hire the space without being affected later in the daily work.

What recommendations would you give to someone considering this product?

Every organization needs to update its operational processes and thus its IT platforms, this leads to seek improvements in software and hardware in order to obtain higher profits at a lower cost; this is provided by SaaS solutions because they do not require any hardware for implementation and use, Google Cloud Drive allows you to have on hand a virtual datacenter (hosting, information security and access to it) with the certainty that such information is protected with an excellent level of security and with the guarantee offered by Google.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Access Control and Rights Management Ability to discretely control who can access the file.

Mobility Support Software is optimized for mobile usage.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Audit Trail View all previous activity including any recent edits and user access.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Task Management and Workflow Supports triggers and events for process automation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Google Drive Reviews

Steve D.

A nice tool for document management.

Likeliness to Recommend

Pros

Vaishnavi A.

Secured platform and Amazing features

Likeliness to Recommend

Pros

Ebelio B.

Excellent tool for saving and sharing business fil

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training