Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

1411 Reviews Write a Review

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What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 85

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Average 85

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Google Drive Reviews

Leandro M.

Role: Operations
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

"Your information always accessible and secure".

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Google Drive is simple to use and deploy, improves cost management and data loss risk management, fosters innovation, and can be customized to meet the demands of individual customers.

What is your favorite aspect of this product?

Google Drive is our main storage drive and what I like most is that it has allowed us to keep all our information safe; thanks to backups and real-time synchronization, information is always available quickly, efficiently, and securely, plus anytime, anywhere and whenever it is needed. I also like its interface because it is simple and easy to use, as well as the ease with which we can create documents and files from the drive and collaborate with our team.

What do you dislike most about this product?

In truth, we have had no problems with this tool, therefore I have nothing negative to say about it, but I would like to emphasize that the experience has been quite favorable due to its excellent operation, performance, and deployment.

What recommendations would you give to someone considering this product?

Google Drive is an incredible, efficient, and secure storage service that allows you to create, share, edit, access, and work with your team on any sort of file or document, regardless of location or time, and the ease of use makes it an excellent tool for any company.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Masiyiwa R.

Role: Information Technology
Industry: Energy
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

It is easy to use and can access from anywhere

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

It allows to share files using a custom link

What is your favorite aspect of this product?

I can access my documents anywhere in the world

What do you dislike most about this product?

Google Drive limits how large your file uploads can be .

What recommendations would you give to someone considering this product?

With google drive you can store videos, PDFs, presentations, and photos

Pros

Continually Improving Product
Enables Productivity
Trustworthy
Unique Features

Sandro Roberto L.

Role: Human Resources
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

Facilitates and makes work much more productive

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Ease of use and best of all Google Cloud can be used as a physical drive on your PC. You can drag files to it as if it were on a physical HD. This is very good because it doesn't take so many steps to save the file, causing mess and difficulty for those not familiar with the tool. Possibility of use also on cell phone, being able to access the files anytime and anywhere, which greatly improves production

What is your favorite aspect of this product?

The tool allows files to be dragged to it as if it were on a PC, simulating the hard disk. This condition makes the work much easier because you don't need to take fancy steps to send your file to the cloud. Another advantage is that you can download files anywhere, anytime. Security is also another key factor that makes sending to the cloud work smoothly and satisfactorily. You can store files in the cloud and continue from where I left off. very useful and smart

What do you dislike most about this product?

Upolating files during synchronization slows down the computer because it uses a lot of memory. This could be improved

What recommendations would you give to someone considering this product?

It's a tool that makes your work easier and makes you more productive. Without worrying about losing data and being able to continue your work anyway, it's a great advantage. We have used it here for many years and it has been very helpful for us

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Access Control and Rights Management Ability to discretely control who can access the file.

Mobility Support Software is optimized for mobile usage.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Audit Trail View all previous activity including any recent edits and user access.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Task Management and Workflow Supports triggers and events for process automation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Google Drive Reviews

Leandro M.

"Your information always accessible and secure".

Likeliness to Recommend

Pros

Masiyiwa R.

It is easy to use and can access from anywhere

Likeliness to Recommend

Pros

Sandro Roberto L.

Facilitates and makes work much more productive

Likeliness to Recommend

Pros

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1
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Feature Ratings

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training