Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

1413 Reviews Write a Review

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What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 85

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Average 85

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training

Google Drive Reviews

Muhammad Waqar A.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2021

Google Drive - Best Cloud Storage

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Everyone in our organization uses Google Drive to share work files with each other and with customers via a link. This keeps files moving for everyone in the shared folders. Collaboration tools are very useful for better use of them. This would differentiates google drive from others.

What is your favorite aspect of this product?

Easy to use to share files in the group or outside via a link. The user community is impressive.It access to mobile devices, desktops and the web. it has a great user interface and also have a satisfying server reliability.

What do you dislike most about this product?

There is nothing to dislike in google drive bit it should be increase free storage as my opinion.

What recommendations would you give to someone considering this product?

I recommend google drive to my friends and colleagues for daily office routine and personal work.

Pros

Unique Features
Inspires Innovation
Helps Innovate
Continually Improving Product

Luccas B.

Role: C-Level
Industry: Manufacturing
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Sep 2021

Very easy to use and a great product overall

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

I think the ease of use and very fast servers. I used to use Backblaze and specially being in Brazil, it was very slow. Also, it was not a full sync drive, as Google Drive is. Just a backup option.

What is your favorite aspect of this product?

That it syncs with my coworkers. Everything I do gets immediately uploaded to the cloud and other people can have access to it.

What do you dislike most about this product?

That I can't sync my external hard drive. Google says they can't be totally confident it will sync correctly.

What recommendations would you give to someone considering this product?

Just look at the other offers in the market, but Google is very reliable and fast. It just updated its Google Drive app (used to be Backup and Sync before), it made a big difference being able to just select the files you want on your desktop and the others just stay as a mirror there, but are on the cloud, so it doesn't occupy much space on your computer. So, it's getting better by the day.

Pros

Enables Productivity
Trustworthy
Continually Improving Product
Reliable

James M.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

Google Cloud Drive Enterprise..Great file manager.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Overall, Google Cloud Drive Enterprise is a very secure cloud storage solution that enables you not only to store files in the cloud but also to share them securely and safely in the cloud. I have used it for 4 years now and it is a very outstanding product for file storage and sharing.

What is your favorite aspect of this product?

What i do like most about Google Cloud Drive Enterprise is the super incredible security it provided. You can upload your important files from anywhere anytime. Again, Google Cloud Drive Enterprise has a clean UI which makes it simple and easy to learn and use. Sharing files is fast, easy and safe with Google Cloud Drive Enterprise.

What do you dislike most about this product?

I can't remember anything that disappointed me while using Google Cloud Drive Enterprise. It is one of the most secure, easy to use and learn software you will find in the market.

What recommendations would you give to someone considering this product?

Powerful, reliable, affordable and very safe and secure. I recommend it for file storage and sharing.

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Access Control and Rights Management Ability to discretely control who can access the file.

Mobility Support Software is optimized for mobile usage.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Audit Trail View all previous activity including any recent edits and user access.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Task Management and Workflow Supports triggers and events for process automation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Google Drive Reviews

Muhammad Waqar A.

Google Drive - Best Cloud Storage

Likeliness to Recommend

Pros

Luccas B.

Very easy to use and a great product overall

Likeliness to Recommend

Pros

James M.

Google Cloud Drive Enterprise..Great file manager.

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training