Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

1415 Reviews Write a Review

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What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 85

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Average 85

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training

Google Drive Reviews

Pablo Andres V.

Role: Information Technology
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2021

“Great tool to store and collaborate in the cloud”

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Its user interface is simple, easy to understand and use, its implementation process is simple, its operation and performance are flawless, Google Drive favors and promotes collaborative work (e.g., real-time editing of files, documents, spreadsheets, and forms), it has an effective DLP function that prevents data loss, and it has excellent integration with G-Suite and non-native apps.

What is your favorite aspect of this product?

I like how easy it is to create documents and files from the unit and interact with our work team; its mobility and integration with the black-end enhance the experience.

What do you dislike most about this product?

We have been using this tool for almost six years as our main storage unit and have encountered very few, if any, issues that were quickly resolved; we are extremely satisfied with its use, operation and performance; I have nothing negative to add at this time; the experience has been quite pleasant, the return on investment has been a success, and our daily processes are now more efficient, as all information is available and secure for us no matter where we are.

What recommendations would you give to someone considering this product?

It only remains for me to invite you to use this beneficial and essential tool, suitable for both personal and commercial use, it works very well and the results obtained in business operations and cost management after its use are amazing, besides how easy it is to use.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Naomi N.

Role: Information Technology
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2021

A great cloud-based software for file management.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

I have used Google Cloud Drive Enterprise for 4 and half years and it has always been an amazing and powerful platform for file management. What i like most about it is its security, Google Cloud Drive Enterprise provides a very strong security for your files thus making it a solid software for file management.

What is your favorite aspect of this product?

Google Cloud Drive Enterprise is an excellent and exceptional tool for file management. It is simple and easy to implement, set up and get started. I like how it allows me to access my sensitive files from anywhere anytime and securely share them. It has an intuitive and user-friendly interface that makes it simple to learn and use thus saving time.

What do you dislike most about this product?

To be sincere, i cannot remember anything that disappointed me while using Google Cloud Drive Enterprise. It is a great cloud based software for file management.

What recommendations would you give to someone considering this product?

Google Cloud Drive Enterprise is amazing, fantastic and very secure. I recommend it for file management.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Patricia K.

Role: Operations
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Oct 2021

One of the best cloud storage solution.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Cloud Drive Enterprise is a very powerful and excellent software that allows you to manage your files with ease. It has a very intuitive and user-friendly interface that makes it extremely simple to use. I like how it provides high security for your files thus making it a super secure application for file storage.

What is your favorite aspect of this product?

I like Google Cloud Drive Enterprise because it allows me to store my business and personal files safely in the cloud. It has a very simple and user-friendly interface which makes it easy to learn and use. I like the ability to access my files from anywhere and easily share them with my teams and customers.

What do you dislike most about this product?

Google Cloud Drive Enterprise has been a great and reliable solution for file management. I have not yet experienced any challenge while using it.

What recommendations would you give to someone considering this product?

I recommend Google Cloud Drive Enterprise for file management. It simple and easy to implement and set up.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Access Control and Rights Management Ability to discretely control who can access the file.

Mobility Support Software is optimized for mobile usage.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Audit Trail View all previous activity including any recent edits and user access.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Task Management and Workflow Supports triggers and events for process automation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Google Drive Reviews

Pablo Andres V.

“Great tool to store and collaborate in the cloud”

Likeliness to Recommend

Pros

Naomi N.

A great cloud-based software for file management.

Likeliness to Recommend

Pros

Patricia K.

One of the best cloud storage solution.

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training