Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

1415 Reviews Write a Review

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What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 85

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Average 85

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training

Google Drive Reviews

Pamela M.

Role: Information Technology
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2021

A secure and easy-to-use tool for file management.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

My experience with Google Cloud Drive Enterprise for more than 6 years has really been well. Since i started using it, it has made it extremely easy for me to manage my important work and personal files. It is one of the easiest and safest application i have ever encountered for file management. It allows me to access my files from anywhere anytime and i can easily share them with my clients and co-workers.

What is your favorite aspect of this product?

Google Cloud Drive Enterprise provides top security for my business and personal files and this makes it a super brilliant and reliable solution for file management. It is a cloud based software and this makes it a super secure application. You can store your photos, images and work documents in Google Cloud Drive Enterprise without fear of losing them.

What do you dislike most about this product?

For the last 6+ years i have used Google Cloud Drive Enterprise, i have never encountered any challenge. Google Cloud Drive Enterprise is an excellent and exceptional tool for file management. Nothing to dislike about it.

What recommendations would you give to someone considering this product?

Google Cloud Drive Enterprise is a very secure and easy-to-use application. I highly recommend it for both business and personal use.

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Mayowa M.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2021

It is most things, I want off cloud-based storage.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Real-time synchronization and multi-person collaboration are the strongest part of my Google Drive experience , and I see both these factors as the major point of difference between Google Drive and most available alternatives.

What is your favorite aspect of this product?

The ability to collaborate on documentations in real-time with my peers, and even introduce additional features like chat, via add-ons is my favorite aspect of Drive.

What do you dislike most about this product?

Google Drive is linked to my G suite account, without any form of two-factor authentication , when I need to switch from work email to my Google Drive. This ensures, that anyone who gains access to my Gsuite email account, has automatic access to my Drive.

What recommendations would you give to someone considering this product?

Asides the above security issue I mentioned, Google Drive ticks all of the boxes for a file storage platform, both in terms of features and capability.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Moazzam K.

Role: Operations
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2021

Best and secure cloud storage platform!

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

It is comparatively easy to use as compared to its market peers!

What is your favorite aspect of this product?

It is an easy-to-use online platform to store data safely, which provides the feature of drag and drop. You can easily access your files whenever you require, which are saved on this platform. The best thing about this software is that it automatically back ups your data.

What do you dislike most about this product?

Google Cloud Storage only lets you back up a small amount of data for free - above 15 GB, you have to buy additional storage. But the cost is justified because of the security and services it provides.

What recommendations would you give to someone considering this product?

Small monthly payments that are pre-authorised, so you never have to think about it!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Access Control and Rights Management Ability to discretely control who can access the file.

Mobility Support Software is optimized for mobile usage.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Audit Trail View all previous activity including any recent edits and user access.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Task Management and Workflow Supports triggers and events for process automation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Google Drive Reviews

Pamela M.

A secure and easy-to-use tool for file management.

Likeliness to Recommend

Pros

Mayowa M.

It is most things, I want off cloud-based storage.

Likeliness to Recommend

Pros

Moazzam K.

Best and secure cloud storage platform!

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training