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Google Drive Logo
Google

Google Drive

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Drive
9.0 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 85

Drag and Drop User Interface

88

Team Collaboration

88

Real-Time Synchronization

87

Access Control and Rights Management

86

Mobility Support

85

Data Loss Prevention

84

Audit Trail

84

Enterprise Grade Security Controls

84

Large File Optimization

83

3rd-Party Integrations

83

Task Management and Workflow

82

Vendor Capability Ratings

Average 85

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

86

Ease of Data Integration

85

Breadth of Features

85

Ease of IT Administration

84

Product Strategy and Rate of Improvement

83

Ease of Customization

83

Vendor Support

81

Availability and Quality of Training

81

Google Drive Reviews

Dennis W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

The engine room of my productivity at work.

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

I have always believed that collaboration quality is the point of differential that exists between Drive and similar offerings out there. At least, the ones I have trialed before.

What is your favorite aspect of this product?

That I can gain access to it, from my web browser is my favorite part of Google Drive any day.

What do you dislike most about this product?

The search functionality on the mobile application is very limited. There have been times I have attempted to search through document content on Drive mobile application and I got a “not found”, response, only for me to be able to get search results on the computer browser version of Drive.

What recommendations would you give to someone considering this product?

In a professional environment, Google Drive is the best file storage out there and this is mainly tied to the quality of integrations with other Google applications. Thus, to really maximize Google Drive, thee team must be avid users of integrated Drive applications such as Docs, Sheets etc

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Adunni A.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2021

Google Drive has served me well.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Prompt multi device synchronization and collaboration, are two aspects of Google Drive I feel really differentiates Google Drive from other similar tools.

What is your favorite aspect of this product?

Google Drives search functionality. It’s been one of the most helpful attributes of Google Drive for me. It simply allows me search through the content of my saved documents, therefore making it quicker to locate specific files, when I need access to them.

What do you dislike most about this product?

Google Drive has provided me with a perfect experience, as far as cloud based file storage is concerned.

What recommendations would you give to someone considering this product?

I have used Google Drive since my university days, and luckily it’s always been used in minor or major roles, everywhere I have worked. I recommend it for anyone seeking a reliable file storage option, I guess.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

NANDAKISHOR R.

  • Role: C-Level
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2021

The best cloud service.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

This is the best cloud service that I have used for data storage. Its mostly free for storing lesser size data. And we can create many folders as much as we need and can store where ever we want. And the friendly user interface helps the user to understand most of the features.

What is your favorite aspect of this product?

My favorite aspect of this is we can upload images, videos, pdf, vcf and many other format files easily and fast. And We can use excel, docs, image viewer and much more online. If we are adding some content in the excel or docs it will saved automatically. We don't have to save everything manually. This feature helps me a lot in my work life.

What do you dislike most about this product?

There is nothing that I dislike about this product. But the one issue that I faced is; I had to change the data uploading sometime when I was uploading a high size file. I had to change Mobile network to Wi-Fi network sometime, We have to change it manually. But this is not a big problem. You can go for this, This is the best cloud data storage that I have ever used.

What recommendations would you give to someone considering this product?

If you are looking for an inexpensive cloud data storage, then you can go for this. This is the best cloud data storage service that I have use. Google Drive helps us to easily upload the data files and provides excel, doc, form and many things online. And It helps to upload the files easily with their drag and drop feature. So I recommend this strongly from my side, you can go for it.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Efficient Service

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