Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

1415 Reviews Write a Review

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What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 85

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Average 85

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training

Google Drive Reviews

Sophie L.

Role: Operations
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

The king of team collaboration.

Likeliness to Recommend

8 /10

What differentiates Google Drive from other similar products?

Synchronization. Google Drive has the fastest multi-device synchronization feature, of any cloud storage program I have used. Coming from a background of other cloud storage programs, I better understand the quality of Google Drive in the aforementioned area.

What is your favorite aspect of this product?

Team collaboration. Having a cross-section of people working on spreadsheets simultaneously is a common occurrence with me and my colleagues in the workplace , and this only became the norm because of Google Drives support for team collaboration.

What do you dislike most about this product?

Google Drive struggles a lot when I need to access large sized word documents or spreadsheets. Documents that typically runs into hundreds of pages, do take time to open on Google Drive.

What recommendations would you give to someone considering this product?

Collaboration is a vital part of the work life of the average, modern day professional. This perhaps makes Google Drive an obvious need, I guess.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Serena O.

Role: Operations
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

Gold standard, when it comes to file storage.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

File sharing on Google Drive is as simple as surfing the internet. Regardless of whether the person I am sharing my file with is a Google Drive user or not. This is a major point of differentiation between Drive and similar applications.

What is your favorite aspect of this product?

Fast and automated synchronization across multiple devices containing my Drive login credential, has to be my obvious favorite experience with Google Drive.

What do you dislike most about this product?

When I have had to open very large sized documents on Google Drive, there is always that tendency for me to experience a lag. This really always disturbs my workflow but I assume it is one of the limitations of a browser based software product.

What recommendations would you give to someone considering this product?

One of the reasons why my organization has stuck to Google Drive, is its ability to integrate with our in-house software stack. This is another reason I will recommend it to anyone.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Elizabeth T.

Role: Information Technology
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

A world apart from any similar program.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Intuitiveness, ease of access and collaboration. This are for me as a user, the biggest selling point of Google Drive and it is what sets it apart from other programs.

What is your favorite aspect of this product?

File collaboration between me and my peers has to be my favorite aspect of Google Drive. When it comes to file collaboration, I do not think there is any storage software out there, that even comes close.

What do you dislike most about this product?

If I have to mention anything as regards this, it must be the non-availability of a desktop native application. While it is not a necessity, there are situations that I feel a native application on desktop would be very useful. Such as occasions where I am in a location with a not good internet connection. This is often the case, when I travel back to my home country for holidays.

What recommendations would you give to someone considering this product?

For professionals on the move, who value collaboration, I will conveniently recommend Google Drive.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Access Control and Rights Management Ability to discretely control who can access the file.

Mobility Support Software is optimized for mobile usage.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Audit Trail View all previous activity including any recent edits and user access.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Task Management and Workflow Supports triggers and events for process automation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Google Drive Reviews

Sophie L.

The king of team collaboration.

Likeliness to Recommend

Pros

Serena O.

Gold standard, when it comes to file storage.

Likeliness to Recommend

Pros

Elizabeth T.

A world apart from any similar program.

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training