Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

1415 Reviews Write a Review

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What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 85

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Average 85

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training

Google Drive Reviews

Anderson M.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2022

Great product, super helpful with all documents

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

All of the additional documents that you can create are very helpful, from sheets and slides to word documents.

What is your favorite aspect of this product?

The ease of sharing documents with large groups of people, and real time collaboration on those documents.

What do you dislike most about this product?

There are features in Sheets that aren't as good as the Excel version.

What recommendations would you give to someone considering this product?

I believe it's a must-have for businesses.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Tora M.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2022

Great tool for remote work

Likeliness to Recommend

8 /10

What differentiates Google Drive from other similar products?

A great additional tool Google Drive is a great storage solution instead of a USB drive or external drive, which can become damaged and stop working overtime, resulting in the permanent loss of your valuable files; however, if you use Google Drive, this will not happen to you because it uses cloud storage directly on Google's servers. It is no longer necessary to send emails with attachments to your staff in order for them to access and modify the file (and have to receive it again).

What is your favorite aspect of this product?

Simply choose the document or folder and update its permissions so that others may not only read it, but also edit it, view real-time changes, interact with others, and leave comments. Data of any type, including text files, videos, pictures, drawings, recordings, presentations, spreadsheets, and more, may be safely stored. It provides a significant amount of storage space and allows you to arrange folders and subfolders for better file organization. It is particularly important in the field of collaborative and remote work to be able to examine your files whenever you have access to a computer or if you can connect using your cell phone

What do you dislike most about this product?

The desktop version is not password-protected, and anybody with computer access may read the contents in the Drive directory.

What recommendations would you give to someone considering this product?

If you are in control of a project and are unable to attend to it for an extended period of time, you may manage your team by providing work and documents that will be responded to in real-time. Google Drive allows you to install simple programs for documents, spreadsheets, surveys, drawings, and presentations, allowing you to work from any location and track your progress. When you are not connected to the Internet, you may make changes, and when you reconnect, Drive will immediately synchronize and save your modifications.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Brian A.

Role: Consultant
Industry: Engineering
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2022

Easy to use and fast data transfer internationally

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Cost and convinence

What is your favorite aspect of this product?

Integration with other apps

What do you dislike most about this product?

HMI interface would be nicer if created more similar to window explorer

What recommendations would you give to someone considering this product?

Best value for the money compared to DropBox

Pros

Helps Innovate
Continually Improving Product
Effective Service
Saves Time

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Access Control and Rights Management Ability to discretely control who can access the file.

Mobility Support Software is optimized for mobile usage.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Audit Trail View all previous activity including any recent edits and user access.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Task Management and Workflow Supports triggers and events for process automation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Google Drive Reviews

Anderson M.

Great product, super helpful with all documents

Likeliness to Recommend

Pros

Tora M.

Great tool for remote work

Likeliness to Recommend

Pros

Brian A.

Easy to use and fast data transfer internationally

Likeliness to Recommend

Pros

Most Popular Google Drive Comparisons

Dropbox Business

Microsoft OneDrive for Business

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ShareFile

M-Files Content Collaboration

Zoho WorkDrive

1
Since last award

Feature Ratings

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training