Google Drive Logo
Google Drive Logo
Google

Google Drive

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Drive
9.0 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 85

Drag and Drop User Interface

88

Team Collaboration

88

Real-Time Synchronization

87

Access Control and Rights Management

86

Mobility Support

85

Data Loss Prevention

84

Audit Trail

84

Enterprise Grade Security Controls

84

Large File Optimization

83

3rd-Party Integrations

83

Task Management and Workflow

82

Vendor Capability Ratings

Average 85

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

86

Ease of Data Integration

85

Breadth of Features

85

Ease of IT Administration

84

Product Strategy and Rate of Improvement

83

Ease of Customization

83

Vendor Support

81

Availability and Quality of Training

81

Google Drive Reviews

Laurence T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Super easy to use and collaborate in

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

It's a simple product everyone within your organization can use. Uploading files and sharing them is super easy.

What is your favorite aspect of this product?

Sharing files and documents.

What do you dislike most about this product?

I haven't found anything that I dislike yet.

What recommendations would you give to someone considering this product?

There's no other tool like this, trust me!

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Zainab M.

  • Role: Operations
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Drive revolves around collaboration.

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Collaboration is the shiny light, when it comes to Google Drive. It is what currently differentiates Drive from any other alternative that I have tried my hands on.

What is your favorite aspect of this product?

I like the speed of synchronization which exists across all of my devices, where my Drive account is logged-in.

What do you dislike most about this product?

Drive is not the most secured file storage platform I have seen. Because it is connected to my email account, it often has meant anyone who can access my email account will automatically be able to gain access to my saved files. I think there should be some form of authentication , before I can access my Drive even when already logged-into my email.

What recommendations would you give to someone considering this product?

For professionals whose work majorly relies on real-time collaboration, I think Drive is the ideal tool for them.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Anup K.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

"Great service provided by google organization!"

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

The support of Google and continuous improving functionality differentiates Google Cloud Drive Enterprise from other similar products.

What is your favorite aspect of this product?

The most likable feature is that it's free for personal use as 15 GB of data we can store in the cloud storage for free. Apart from that if we want to store more larger data for our organization then the price is also affordable for any good organization. It's so fast and we can access our data from anywhere around the world by signing in with Gmail Id.

What do you dislike most about this product?

The GUI of this software is not so user friendly. It can be improved and become more attractive. Otherwise all the things are so good in this software.

What recommendations would you give to someone considering this product?

The service is also available for free for personal use so I will recommend this software to anyone; who want to store their data in cloud storage.

Pros

  • Continually Improving Product
  • Helps Innovate
  • Reliable
  • Efficient Service

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