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Google Drive Logo
Google

Google Drive

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Drive
9.0 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 85

Drag and Drop User Interface

88

Team Collaboration

88

Real-Time Synchronization

87

Access Control and Rights Management

86

Mobility Support

85

Data Loss Prevention

84

Audit Trail

84

Enterprise Grade Security Controls

84

Large File Optimization

83

3rd-Party Integrations

83

Task Management and Workflow

82

Vendor Capability Ratings

Average 85

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

86

Ease of Data Integration

85

Breadth of Features

85

Ease of IT Administration

84

Product Strategy and Rate of Improvement

83

Ease of Customization

83

Vendor Support

81

Availability and Quality of Training

81

Google Drive Reviews

Simon R.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Google Drive fits my expectation.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Data integration between Google Drive and incorporated Google tools , like Sheets, Docs, Slides, Keep and so on. Personally, I see this as the standout point for Drive.

What is your favorite aspect of this product?

Real-time file synchronization speed. This is a major thing which Google Drive does well at and it is very handy for a user like me, who has my Google Drived signed into multiple devices and who likes to be able to access my Drive files from just about anywhere.

What do you dislike most about this product?

While I have minor concerns with Google Drive, as it regards security, it has overall been a jolly , smooth ride for me.

What recommendations would you give to someone considering this product?

While Google Drive does not necessarily provide the best enterprise-grade file security, it more than makes us for this in other aspects.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Bianca C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

document storage tool

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Google drive is a platform which is similar to the Amazon S3 tool since both are a storage service and collection of documents in the cloud, folders can be created to manage information and share files with other devices.

What is your favorite aspect of this product?

This tool has positive characteristics that make it easy to use and safe, it can be accessed from a mobile phone, it has a free version, in the desktop version Google synchronizes documents that, having an Internet connection, can update the information automatically.

What do you dislike most about this product?

At the moment, our organization does not dislike the Google Drive service, since it can be used for free and stores documents, images and videos.

What recommendations would you give to someone considering this product?

We recommend the tool because it gives us the facility to collect important information and keep it safe through a backup, it has the best in artificial intelligence technology offering greater performance and it shows us the most relevant content.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Unique Features

Jon W.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Easy to use, easy to share

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

I've used Google Drive since day 1. It's extremely easy to share and use. We've never had to look anywhere else because of the ease of use.

What is your favorite aspect of this product?

The ease of use is my favorite part.

What do you dislike most about this product?

There isn't anything I currently dislike about Drive.

What recommendations would you give to someone considering this product?

If you want something that's easy to use and easy to share. Google Drive is an amazing option.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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