Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

1415 Reviews Write a Review

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What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 85

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Average 85

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training

Google Drive Reviews

Ojas K.

Role: Sales Marketing
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

The best product ever

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Sharing documents or files is so easier with Google drive, even if you are sharing it with someone who is not working for the same employer as you or if it is a personal gmail account

What is your favorite aspect of this product?

File sharing

What do you dislike most about this product?

Its slowly decreasing the free features

What recommendations would you give to someone considering this product?

Just go for it

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Ryoko W.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

This app is like safe

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

I have been operating with Google Drive for a long time and the truth is fantastic, it is my favorite platform to store all kinds of files and multimedia documents that weigh a lot, this platform differs from the rest because of its magnificent use, you can save documents in a space that is only yours, with the greatest security and being able to review it as well as edit it and share it with your friends or co-workers whenever you want, from the comfort of your cell phone and the best at no cost, this program is synchronized to my Android device and my computer and I can save the photos and videos instantly without any problem.

What is your favorite aspect of this product?

This application is like a safe, I have a large number of documents saved, from hundreds of photos to my work files fully protected on the web, and I can download them whenever I want, from anywhere connected to a Wi-Fi network, I can easily find the application in the Play Store totally free and it is compatible with all kinds of formats such as Office or Adobe, it is the tool that has helped me to have a greater order as my work and that of my colleagues.

What do you dislike most about this product?

If you decide to download the free version, it has a limit, there is an estimated amount of space to save your documents and it may be that when you save or share the multimedia files, the platform will lower the quality of these documents without any explanation, this can be a hindrance to my activities.

What recommendations would you give to someone considering this product?

The line of applications offered by Google is very extensive and of high quality, Google Drive does not escape these good features, it is highly recommended, this application will archive all your personal documents and make a backup in case you lose your mobile device with the original files, ensures that they are fully protected in sync with your email.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Anil K.

Role: Information Technology
Industry: Engineering
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2022

Best Cloud storage

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Google Cloud drive has smooth uploading and fetching or opening document in an secure way.

What is your favorite aspect of this product?

Google cloud has number of features which i like most - only authenticated user can access document if we restricted the documents, - Smooth uploading file -15Gb Free space - folder or file sharing in secure way - we can see the history of uploaded file

What do you dislike most about this product?

- uploading documents some time took too much time.

What recommendations would you give to someone considering this product?

everything is good , i was the one pointer which i mentioned in dislike section.

Pros

Efficient Service
Inspires Innovation
Respectful
Acts with Integrity

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Access Control and Rights Management Ability to discretely control who can access the file.

Mobility Support Software is optimized for mobile usage.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Audit Trail View all previous activity including any recent edits and user access.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Task Management and Workflow Supports triggers and events for process automation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Google Drive Reviews

Ojas K.

The best product ever

Likeliness to Recommend

Pros

Ryoko W.

This app is like safe

Likeliness to Recommend

Pros

Anil K.

Best Cloud storage

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training