Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

1415 Reviews Write a Review

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What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 85

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Average 85

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training

Google Drive Reviews

Alejandro Jose O.

Role: Operations
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Perfect for storage for persnal and corporate use

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

You can see that it has been developed with the customer at the center and that many of its features respond to real needs. It is generally stable and allows fluid collaborative work.

What is your favorite aspect of this product?

Collaborative work on the same file is amazing. File sharing is easy. The mobile version is very friendly. It adjusts to the user experience from different devices.

What do you dislike most about this product?

Maybe the overall display of the files could be improved because sometimes I have a hard time finding a particular file.

What recommendations would you give to someone considering this product?

It's a great storage tool, you don't need to install anything on the laptop to begin with, and the online experience is sufficient.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Hassan S.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

It is a best storage solution

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Transferring records from storage to Google Cloud is a very easy and a smooth process with this software. With the help of Google cloud, my documents are safe and accessible from any place like remote locations. Google cloud is a user-friendly tool allowing multi online programs to save on this software and creating backup automatically.

What is your favorite aspect of this product?

You can store a huge amount of data in Google Cloud Storage. The name of Google brand, gives you more security. In comparison to other tools, this software is really easy to use as for the user share a file is made really easy with secure process with great storage to offer.

What do you dislike most about this product?

Importing tons of files is difficult here. Their organizing features and engaging tools are not much impressive. I also don't like that they have limits on file sizes and quality. They should make Google Cloud Storage faster when we upload bigger files and should introduce searching files option.

What recommendations would you give to someone considering this product?

I believe that it is an amazing storage provider, those who have multiple files to store should start using it right now. It is easy to use and easy to access for all the team members from any location. It is a good option to store a variety of data.

Pros

Continually Improving Product
Trustworthy
Effective Service
Respectful

Janet R.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

very useful easy to use, easy access super helpful

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

It's very easy to use, very helpful to store my files and very easy to share. In times that I need to send a large file. I just have to save it in Google Drive send the link ang approve the sharing. For me, its very convenient and helpful.

What is your favorite aspect of this product?

The sharing of large files is now easy using this software. Very easy to use and has a large capacity I can store for free.

What do you dislike most about this product?

There is nothing I dislike about this product because it gives me a lot of conveniences.

What recommendations would you give to someone considering this product?

Use Google Drive to store your files without using a hardware. You can easily send your files and share by just sending a link either thru email or messenger. There is also a security because you will give the security access. It is very easy to use and has a large capacity can store and you can purchase more if you need to.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Access Control and Rights Management Ability to discretely control who can access the file.

Mobility Support Software is optimized for mobile usage.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Audit Trail View all previous activity including any recent edits and user access.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Task Management and Workflow Supports triggers and events for process automation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Google Drive Reviews

Alejandro Jose O.

Perfect for storage for persnal and corporate use

Likeliness to Recommend

Pros

Hassan S.

It is a best storage solution

Likeliness to Recommend

Pros

Janet R.

very useful easy to use, easy access super helpful

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training