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Google Drive Logo
Google

Google Drive

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Drive
9.0 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 85

Drag and Drop User Interface

88

Team Collaboration

88

Real-Time Synchronization

87

Access Control and Rights Management

86

Mobility Support

85

Data Loss Prevention

84

Audit Trail

84

Enterprise Grade Security Controls

84

Large File Optimization

83

3rd-Party Integrations

83

Task Management and Workflow

82

Vendor Capability Ratings

Average 85

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

86

Ease of Data Integration

85

Breadth of Features

85

Ease of IT Administration

84

Product Strategy and Rate of Improvement

83

Ease of Customization

83

Vendor Support

81

Availability and Quality of Training

81

Google Drive Reviews

Christopher A.

  • Role: Industry Specific Role
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

A complete and secure storage solution

Likeliness to Recommend

8 /10

What differentiates Google Drive from other similar products?

I can retrieve my data in case any of my devices gets lost. There is an automatic backup system so none of my data gets lost. It is simple to use and you don’t have to be an expert or receive any sort of training. It’s secure as compared to other storage options. It has easy access and there is no long process.

What is your favorite aspect of this product?

Google Cloud provides you with all the storage capacity needed. It has many flexible storage options according to the number of files you have. The vault for drive helps in meeting the data compliance needs. Organizing team files in one shared space makes teamwork easier. It can also integrate with third-party devices.

What do you dislike most about this product?

There is no free trial for Google Cloud which restricts many people from choosing this app for their file storage. All files need to be transferred one by one which makes the process more tiring and frustrating. The pricing for Google Drive is a bit high.

What recommendations would you give to someone considering this product?

I recommend Google Drive as it is the most trustable storage drive you can find anywhere. All your storage is organized in one place.

Pros

  • Efficient Service
  • Respectful
  • Client Friendly Policies
  • Appreciates Incumbent Status

Alexandra F.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Is a simple file sharing and storage service.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

For security reasons, my company has a policy that prohibits any file uploads to file storage websites or non-company (i.e. Gmail, Yahoo) emails. However, because my clients prefer Google Drive and it is critical to the success of our projects, I was granted permission to share files with them in their preferred format. Google Drive makes collaboration easier by allowing them to directly tag me in any sections of documents where they have questions, allowing for a faster response time. Google Drive is primarily used to access our documents from anywhere we have access to the internet. Our PCs, laptops, mobile devices.

What is your favorite aspect of this product?

Collaboration allows members of different companies to collaborate easily, and multiple people can access/edit a document at the same time. Drafting/Automatic saving - automatic and instant saving ensures that the document is always in the most recent version. Tagging others - I use this feature frequently to assign and ask questions about different sections of the documents. Because it supports a wide range of document types, it can be used in place of Microsoft Word. so on are devices that allow us to access our documents. We mostly keep documents in MS Office format, but Google Docs format is also used to edit documents in the browser.

What do you dislike most about this product?

When uploading Microsoft documents, the formatting is poor, and presentations do not look right when downloaded to view in Microsoft Powerpoint. Less powerful than Microsoft - Excel ("Google Sheets") does not have all of the features that Excel does, so it is insufficient as a substitute. Google Drive Sync has some drawbacks. There is no selective sync, for example, and the files must be kept in a specific folder. The browser only supports a limited number of file types. Third-party integrations are required, which raises security concerns.

What recommendations would you give to someone considering this product?

Google Drive allows us to easily sync, access, and share documents. We recently upgraded to Teams Drive, which allows us to keep all documents in one place, regardless of who owns them. The Teams Drive upgrade directly affected document accessibility and productivity. Google Drive is a fantastic platform for personal storage, collaboration, and file syncing and access. If teamwork is required, Google Drive is not recommended. It is strongly advised that you upgrade to Google Teams Drive. While it is still possible to share files with team members without upgrading to Teams drive, file management becomes difficult if the employee.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Roxana M.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

In our experience with this tool, it was one of the best because it is a pretty good tool that helped me protect my files from unexpected events on the hard drive, in memory, etc. Uploading and immediately sharing information is quite simple. It's a pretty complete platform, I really like it and use it daily for myself and my work team, it's the best value for money.

What is your favorite aspect of this product?

What we like the most about this tool is that it's quite a complete and user friendly platform, I'm very fascinated by it and I use it daily for myself and my work group, in addition to all my data having the ability to automatically save it in my Google account. I can easily share files with my consumers from my phone.

What do you dislike most about this product?

Since we have been using this product, we have not been able to detect this tool because Google Drive has excellent compatibility with other office applications and other Google products. It meets most customer requirements without any problems.

What recommendations would you give to someone considering this product?

We ourselves have the opportunity to recommend it, because it is an easy-to-use tool. You can install it on your mobile phone or on your computer and you can choose to automatically sync promoted content or do it manually. It also has plenty of storage space.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Unique Features

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