Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

1415 Reviews Write a Review

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What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 85

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Average 85

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training

Google Drive Reviews

Virginia O.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Google Drive stays with me always.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Drive is fully web-based and I find it very convenient , as I can access my saved files from any computer device , not minding the operating system.

What is your favorite aspect of this product?

I have a smooth synchronization experience with Google Drive. Real time update of all of my most recent activity on Google Drive , across every device where my account is logged-in , is key to my productivity . Whether I am inside or outside of my workplace.

What do you dislike most about this product?

Offline capability is basically non-existent for me. Hopefully , someone from Google sees this and makes changes on this critical Google Drive weak point.

What recommendations would you give to someone considering this product?

As far as seamless file access is concerned , I haven't encountered a better cloud storage than Drive.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Kapil V.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2022

Great way to store all your business files

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

User interface, easy of use

What is your favorite aspect of this product?

Very intuitive and less problematic

What do you dislike most about this product?

Absolutely none at the moment

What recommendations would you give to someone considering this product?

Based on my experience, I would highly recommend Google Cloud Drive Enterprise to safely store all your confidential files. After all, it's Google protected.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Md. Masudul H.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2022

Simple to use as well as File management purpose

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

File organization on Google Drive is normally automated, however, users can edit the files to their preferences. This makes it simple to access files stored on Google Drive.

What is your favorite aspect of this product?

1. Simple to use: Considering that Google Drive is an online storage platform, it is considerably easier to use. There are no complications when it comes to navigating the documents. 2. Usability: Google Drive is considerably easier to use and has a variety of straightforward features that allow even inexperienced users to simply move through it. 3. Price: Using Google Drive to store files is pretty inexpensive. Indeed, Google Drive provides free storage up to a certain point before charging for more storage.

What do you dislike most about this product?

1. Acceptability: The most difficult aspect of Google Drive is getting everyone to use it. It's most effective when everyone is on the same page. A single user, on the other hand, could be an issue. 2. Impossible to interact with other types of communication: Google Drive is difficult to combine with other forms of communication. Exporting the calendar to Outlook, for example, is not as simple. This means that when using Google Drive, everything must be synced within the drive and not externally. 3. Plugins: The number of plugins that can be utilized in Google Drive is limited.

What recommendations would you give to someone considering this product?

Cloud-based: Google Drive is a cloud-based document storage solution that ensures that we don't lose crucial files even if our devices are lost. Versatile: Google Drive is capable of storing more than just documents. We can also store Google Sheets and Photos. File sharing: We may share the documents with anyone with a single click, and it is quite simple to do so.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Access Control and Rights Management Ability to discretely control who can access the file.

Mobility Support Software is optimized for mobile usage.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Audit Trail View all previous activity including any recent edits and user access.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Task Management and Workflow Supports triggers and events for process automation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Google Drive Reviews

Virginia O.

Google Drive stays with me always.

Likeliness to Recommend

Pros

Kapil V.

Great way to store all your business files

Likeliness to Recommend

Pros

Md. Masudul H.

Simple to use as well as File management purpose

Likeliness to Recommend

Pros

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1
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Feature Ratings

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training