Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

1415 Reviews Write a Review

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What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 85

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Average 85

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training

Google Drive Reviews

Brienna-IOSH C.

Role: Public Sector
Industry: Not for Profit
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

An easy and reliable way to store data

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Any file can be stored and shared on this Drive. This is great since it gives you the freedom to work on papers and access them from anywhere. Additionally, you can share them by enabling your user and providing a password to increase security.

What is your favorite aspect of this product?

We appreciate the usefulness that this product has given us. We integrated this tool with emails so that users may utilize it and carry out other regular tasks. We do everything for this tool, including storing vital information like passwords and anything connected to business accounting. Quick connection and upload folder set up like a desktop drop and drag make a sharing link integrated.

What do you dislike most about this product?

It becomes difficult to use the driven one when data has to be exchanged and shared with colleagues and vendors. Whenever data is uploaded to One Drive, there are issues with it getting altered after it has been uploaded. This has a limited memory space, and there is never enough that can be saved. Having a more memorable arrival would be better.

What recommendations would you give to someone considering this product?

the user may access and secure their data on the cloud with a suitable data experience. Across the board, we currently use Drive as our primary work tool. We use it for file sharing and cloud storage. The ability of some of the coworkers to work remotely outside of the office is another perk that we appreciate.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Matthew M.

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2022

Simplistic tool for those without complex needs

Likeliness to Recommend

5 /10

What differentiates Google Drive from other similar products?

It's a great product because it is part of the google suite, the fact it goes hand in hand with other GCP items from Mail to Calendar to the admin center itself. Having everything designed to function with other products is a huge advantage.

What is your favorite aspect of this product?

The ability to share files outside orgs via the cloud. There is no need to upload/share files to different areas of grant VPN access to anyone, a simple change of permissions on the file itself for outside org is enough. It also has good security regarding sharing.

What do you dislike most about this product?

Permissions and control abilities. It completely lacks window file structures which makes management difficult, moving ownership is a struggle due to security within the area, and the ability to transfer or add ownership within subfolders is problematic.

What recommendations would you give to someone considering this product?

Great for those in the early stages of their company, easy to configure and easy to use. More mature companies will likely require a different solution.

Pros

Reliable
Trustworthy
Efficient Service
Respectful

Kara D.

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2022

Stay organized with Google Cloud Drive Enterprise

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

It allows you to pick up your work from where you left off from anywhere.

What is your favorite aspect of this product?

The ease of use and adaptability.

What do you dislike most about this product?

Would like the option to color code folders.

What recommendations would you give to someone considering this product?

Go for it! It's so easy to use and keeps everything organized and up to date.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Access Control and Rights Management Ability to discretely control who can access the file.

Mobility Support Software is optimized for mobile usage.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Audit Trail View all previous activity including any recent edits and user access.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Task Management and Workflow Supports triggers and events for process automation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Google Drive Reviews

Brienna-IOSH C.

An easy and reliable way to store data

Likeliness to Recommend

Pros

Matthew M.

Simplistic tool for those without complex needs

Likeliness to Recommend

Pros

Kara D.

Stay organized with Google Cloud Drive Enterprise

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training