Google Drive Logo Award Winner Product Badge
Google Drive Logo Award Winner Product Badge
Google

Google Drive

Composite Score
9.1 /10
CX Score
9.3 /10
Category
Google Drive
9.1 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 85

Team Collaboration

87

Drag and Drop User Interface

87

Real-Time Synchronization

87

Access Control and Rights Management

86

Mobility Support

85

Data Loss Prevention

84

Audit Trail

84

Enterprise Grade Security Controls

83

Large File Optimization

83

3rd-Party Integrations

82

Task Management and Workflow

82

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

85

Ease of Data Integration

85

Breadth of Features

84

Ease of IT Administration

84

Product Strategy and Rate of Improvement

83

Ease of Customization

83

Vendor Support

81

Availability and Quality of Training

81

Google Drive Reviews

José Antonio P.

  • Role: Information Technology
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Your data is secure with google drive

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

The easy access, anywhere. The cost-benefits is incredible and the capabilities of the google cloud is one of the best differentiator that google have.

What is your favorite aspect of this product?

Easy access from any device, no matter where I am

What do you dislike most about this product?

I do not dislike anything about this product

What recommendations would you give to someone considering this product?

Maybe for the future, there can be a way to share files across different vendor, like a tunnel between two different clouds that makes easy for the user to have his data with bigger redundancy and for applications in other cloud service providers that need data inside google drive.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Dishant G.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

fantasic product

Likeliness to Recommend

8 /10

What differentiates Google Drive from other similar products?

Google Drive stands out with its seamless integration with Google Workspace, allowing real-time collaboration across Docs, Sheets, and Slides. Its cloud-based ecosystem, generous free storage, and advanced sharing controls make it highly user-friendly and ideal for teams.

What is your favorite aspect of this product?

My favorite aspect is the real-time collaboration feature, where multiple users can simultaneously work on a document with live updates. This makes teamwork efficient and eliminates the need for constant file version exchanges.

What do you dislike most about this product?

The limited offline functionality is a drawback, as syncing large files or working without internet connectivity can be inconvenient. Additionally, file organization can feel cluttered without manual folder management.

What recommendations would you give to someone considering this product?

If you're looking for a tool that excels in collaboration and cloud storage, Google Drive is a great choice. Just ensure you have good internet access, and use folders and tags to keep files organized for long-term projects.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Ava T.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Has weaknesses but my preferred storage platform.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

How easily I can save and share files with both Google Drive users and even non-Google Drive users. In my opinion, Google Drive is way easy to access for me on my laptop, and on my mobile devices, since it is web based and also has a mobile app, that meets my file storage needs. This ease of accessibility sets it apart in my opinion, from every other similar product which I have had the opportunity of using.

What is your favorite aspect of this product?

Google's infusion of its Gemini AI tool into Google Drive is what I will describe as my favorite part of the product. With Gemini AI on Google Drive, I am able to search through thousands of documents I have saved in my Drive account in seconds without needing to continuously open and searching through folders, I can summarize long documents too, therefore helping save up on very important work time.

What do you dislike most about this product?

Google Drive lacks triggers for managing processes or even an electronic signature capability. These are major weaknesses I will like to see addressed, as a Google Drive user.

What recommendations would you give to someone considering this product?

Google Drive gets the basics of file storage and file sharing right. It is very intuitive to use in my opinion and leads every other alternative storage tool, when it comes to team collaboration.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

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