Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

1415 Reviews Write a Review

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What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 85

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training

Google Drive Reviews

Adamson E.

Role: Sales Marketing
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

A unique collaboration experience.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Am of the belief, that the best file collaborative functions are found on Google Drive. Creating , sharing and inviting fellow users to contribute to live documents are some of the easiest tasks to achieve on the Drive platform. Infact, I believe that Drive has the best sharing feature out there, not only can i share files with fellow Google Users, but i can also share files with non-users as well, provided that they have an email address.

What is your favorite aspect of this product?

Google Drive's version history saves every change made to all of my saved files. With this same feature i am able to go through every single changes made to a document or even restore a document back to a previous moment. The best part of Drive's version history is the timestamp , which helps to know when specific changes were made to a file. This is my favorite aspect of this product.

What do you dislike most about this product?

Having experienced some fluctuations in download and upload speed, i think this fluctuation is the only thing i can dislike about this product. Doesn't happen most times , but is a time waster when it does.

What recommendations would you give to someone considering this product?

In my own opinion, this is the best product for file storage .

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Nirmesh S.

Role: Operations
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2022

Must have application in any device for storage

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Google drive is must have for file, photos backups and sharing all kind of files in any android, iOS, windows, MAC device

What is your favorite aspect of this product?

Sharing files and taking backups effortlessly and very minimal price subscription for storage.

What do you dislike most about this product?

Google drive is not primary storage option for iOS device and we cant help it to change it to primary for iOS device backup.

What recommendations would you give to someone considering this product?

Just for it, once you start using Google drive there's no looking back to any other product.

Pros

Reliable
Performance Enhancing
Enables Productivity
Efficient Service

Marco O.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

the best for storing files in the cloud

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Drive is the cloud service that I use the most, even if others have better offers, since more than a price offer, I look for security of my files, accessibility from anywhere, but with great caution and stability.

What is your favorite aspect of this product?

The best thing about Google Drive is that we can upload files together and thus backup or save everything we want in the cloud, obviously having available space. Also something good is that we can open and download the files from any device that supports it, it is a very good option if you want to keep your files very safe

What do you dislike most about this product?

The negative part of Google Drive is that sometimes it is difficult for me to get a file inside, but it is common for this type of thing to happen if we are not very organized when storing our files, and that would be a user error rather than Google itself Drive, still the best of all storage clouds

What recommendations would you give to someone considering this product?

my recommendation is to give good usl to Google Drive, since it is one of the best so far, so you avoid losing important information if a device is damaged, as long as you have stored it correctly, also by having applications that upload everything automatically when you have connection is also good for people who forget to backup their information on time

Pros

Reliable
Unique Features
Effective Service
Inspires Innovation

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Access Control and Rights Management Ability to discretely control who can access the file.

Mobility Support Software is optimized for mobile usage.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Audit Trail View all previous activity including any recent edits and user access.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Task Management and Workflow Supports triggers and events for process automation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Google Drive Reviews

Adamson E.

A unique collaboration experience.

Likeliness to Recommend

Pros

Nirmesh S.

Must have application in any device for storage

Likeliness to Recommend

Pros

Marco O.

the best for storing files in the cloud

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training