Google

Google Drive

Composite Score

9.1 /10

CX Score

9.3 /10

1637 Reviews Write a Review

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What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

0 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

3% Neutral

96% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 85

Team Collaboration

Drag and Drop User Interface

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training

Google Drive Reviews

Lousie M.

Role: Information Technology
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

A web-based tool for managing files.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Users can manage, edit, and work on existing documents with Google Drive to further their professional objectives. Our company has profited from using Google Drive to store data and documents, including tables, texts, and other files. It performs superbly when sorted, too. The collaborative environment allows everyone to edit, save, and share content quickly.

What is your favorite aspect of this product?

Using powerful filtering and searching techniques enables data storage in file and folder formats and accelerate data retrieval. It provides an easy user interface, SSL encryption, and the ability to open any file and edit it using various tools and features. Thanks to the program's compatibility, users can upload files of any size and edit them in different programs, including Sheets, Docs, and Slides.

What do you dislike most about this product?

Anyone with the link can easily access a file that has been made public on Google Drive without limitations. Users are forced to utilize other platforms and programs since it prevents them from posting files more significant than a specific size. Clients' worries about their private data protection may lead to legal compliances.

What recommendations would you give to someone considering this product?

Employees can provide thorough product explanations to consumers using the file-sharing features. The program will be necessary because of the document's collaborative nature. Future storage needs for the software may benefit from the refresh option. The interoperability of GDDrive is a strength. GDrive is open and available from any digital device, by the way. Customers that use the service are provided 100GB at the very least.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Kasia K.

Role: Industry Specific Role
Industry: Healthcare
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Jan 2023

Everyone should be using Google drive. Easy to use

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Easy to use and transferring documents and photos

What is your favorite aspect of this product?

Very easy to use

What do you dislike most about this product?

Not much really

What recommendations would you give to someone considering this product?

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Monica c.

Role: Industry Specific Role
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

optimal tool for storage

Likeliness to Recommend

8 /10

What differentiates Google Drive from other similar products?

Google Drive integrates with other Google services such as Google Docs, Sheets and Slides, enabling real-time collaboration on documents, spreadsheets and presentations. It also integrates with other third-party applications, allowing for greater work efficiency.

What is your favorite aspect of this product?

One aspect that stands out in Google Drive is its ability to integrate with multiple Google devices and services, allowing for easy file sharing and enhancing collaborative work in different areas.

What do you dislike most about this product?

storage is limited to 15 GB, which is enough to share and work with a significant amount of files and to have a reliable file backup.

What recommendations would you give to someone considering this product?

Consider your storage and collaboration needs: Google Drive offers a free amount of storage, but if you need more space or additional features, you can consider a paid plan. It is also important to consider whether you need to share files with other users and work collaboratively.

Pros

Saves Time
Helps Innovate
Continually Improving Product
Reliable

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Data Quadrant Gold Medalist

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Access Control and Rights Management Ability to discretely control who can access the file.

Mobility Support Software is optimized for mobile usage.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Audit Trail View all previous activity including any recent edits and user access.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Task Management and Workflow Supports triggers and events for process automation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Google Drive Reviews

Lousie M.

A web-based tool for managing files.

Likeliness to Recommend

Pros

Kasia K.

Everyone should be using Google drive. Easy to use

Likeliness to Recommend

Pros

Monica c.

optimal tool for storage

Likeliness to Recommend

Pros

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Feature Ratings

Team Collaboration

Drag and Drop User Interface

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training