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Google Drive Logo
Google

Google Drive

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Drive
9.0 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 85

Drag and Drop User Interface

88

Team Collaboration

88

Real-Time Synchronization

87

Access Control and Rights Management

86

Mobility Support

85

Data Loss Prevention

84

Audit Trail

84

Enterprise Grade Security Controls

84

Large File Optimization

83

3rd-Party Integrations

82

Task Management and Workflow

82

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

86

Ease of Data Integration

85

Breadth of Features

85

Ease of IT Administration

84

Product Strategy and Rate of Improvement

83

Ease of Customization

83

Vendor Support

81

Availability and Quality of Training

81

Google Drive Reviews

Leigh Martin K.

  • Role: Operations
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

A critical part of my work life.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

The quality of file synchronization on Google Drive is simply fantastic. Right now, I have got four different devices connected to my Google Drive account and it is very helpful , to see my actions on Drive through one of my device, get immediately updated on every other of my devices. For me , this is the true meaning of having access to my files from everywhere.

What is your favorite aspect of this product?

Collaboration is what I like and have enjoyed the best , in my relationship with Drive. This is because my job role involves me doing a lot of team documentation and in most cases, I am documenting with co-employees who are not physically around me.

What do you dislike most about this product?

Google Drive needs to provide an extra layer of protection for users like me, since my Drive account is directly integrated with Google mail account. Although, I have not had my data compromised because of the synchronization between Drive and Google mail, I am of the opinion that it is a potential security pitfall because access to my email is automatic access to my Drive files.

What recommendations would you give to someone considering this product?

I use Google Drive for storage and it is forever handy for me when working on documentations with multiple other parties at work. Jointly working on documentations with my team mates spread across various locations, is the main reason that I will recommend Drive.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Rahul S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

WorkDrive is an excellent platform for online file management that is also inexpensive. I primarily use this Drive to manage files and folders, as well as to work on Docs and Spreadsheets. Because Google Drive is so simple to use, I've been able to organise all of my files in a unique and different way. I can save as many files as I want because this Drive offers unlimited storage space to its users. I can easily create folders from scratch and share them with my team with a single click. I can add all of my files to the folders, and I can easily find specific files by using the search feature. I

What is your favorite aspect of this product?

The Google Slides feature is my favourite because it allows me to create powerful PPT presentations from scratch. I can use nominations, videos, text, and hyperlinks in my Slides and create beautiful and colourful content. This allows me to easily share the Slides with anyone, I can also make the settings if I need to share this with view only settings or I can share this with Edit all settings, this is easy to create and fast as well, thus I like the Slides of this Drive the most, on the other hand, I also like the feature in which I can quickly search any files just by using the file name if I remember the partial file name,

What do you dislike most about this product?

When I use the mobile application to search for files and folders, I can't do it quickly; the mobile application is a mess, and I always feel lost when I use it to search for specific files; this gets regular updates, but when it comes to searching for files, it's not very good; thus, this is the one I dislike the most in this Drive.

What recommendations would you give to someone considering this product?

Reduce time to market Increase revenue Improve decision making Encourage innovation Improve internal/operational efficiency Cost administration Increase the agility of business processes. Improve the outcomes of business processes

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Unique Features

Cons

  • Less Inspiring
  • Leverages Incumbent Status
  • Inhibits Innovation

Deepak S.

  • Role: Operations
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2022

Excellent cloud storage for your data

Likeliness to Recommend

7 /10

What differentiates Google Drive from other similar products?

Google Drive is very useful especially when you are using the entire Google workspace. If you are using Google Docs, Slides, and Gmail, then Google Drive integrates well with those apps.

What is your favorite aspect of this product?

I can preview certain types of files in Google drive without having to open a different application or download the file. You can upload multiple files and folders to google drive all at once and see the upload progress/status for each individual upload in the que

What do you dislike most about this product?

A gmail account is needed so If you need to share files on google drive with another user that does not have a Gmail address that could be a problem.

What recommendations would you give to someone considering this product?

Google Drive is very useful especially when you are using the entire Google workspace. If you are using Google Docs, Slides, and Gmail, then Google Drive integrates well with those apps

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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