Google Drive Logo Award Winner Product Badge
Google Drive Logo Award Winner Product Badge
Google

Google Drive

Composite Score
9.1 /10
CX Score
9.3 /10
Category
Google Drive
9.1 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 85

Team Collaboration

87

Drag and Drop User Interface

87

Real-Time Synchronization

87

Access Control and Rights Management

86

Mobility Support

85

Data Loss Prevention

84

Audit Trail

84

Enterprise Grade Security Controls

83

Large File Optimization

83

3rd-Party Integrations

82

Task Management and Workflow

82

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

85

Ease of Data Integration

85

Breadth of Features

84

Ease of IT Administration

84

Product Strategy and Rate of Improvement

83

Ease of Customization

83

Vendor Support

81

Availability and Quality of Training

81

Google Drive Reviews

Estie W.

  • Role: Finance
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Great tool for online file management

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Google Drive free version offers more storage space.. Google Drive free version offers 15 GB of free storage, while Dropbox free only offers you 2 GB.

What is your favorite aspect of this product?

Instant sync with Google Docs and Sheets. Ability to work online

What do you dislike most about this product?

Large storage plans are quite pricey

What recommendations would you give to someone considering this product?

Great product, highly recomend

Pros

  • Reliable
  • Enables Productivity
  • Helps Innovate
  • Performance Enhancing

Parth P.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Best personal drive to store & share

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google drive is very useful cloud storage which gives us 15GB storage and share the data access. The access management is very nice feature.

What is your favorite aspect of this product?

The drive is secure and safe place to store our data.

What do you dislike most about this product?

There are no such feature to give bill as per the storage.

What recommendations would you give to someone considering this product?

Instead of using another cloud storage for personal usage use google drive.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
  • Unique Features

Alejandro P.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Easy to use and worth the price

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

The fact that the user 90% of the time already has a gmail account creates less friction in comparision with anyother product.

What is your favorite aspect of this product?

Familiriaty and flexibility

What do you dislike most about this product?

Takes a little more than usual to refresh (might be an internet conection issue)

What recommendations would you give to someone considering this product?

Don't think about it. Use Google Drive for ease of access.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Efficient Service

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