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Google Drive Logo
Google

Google Drive

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Drive
9.0 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 85

Drag and Drop User Interface

88

Team Collaboration

88

Real-Time Synchronization

87

Access Control and Rights Management

86

Mobility Support

85

Data Loss Prevention

84

Audit Trail

84

Enterprise Grade Security Controls

84

Large File Optimization

83

3rd-Party Integrations

82

Task Management and Workflow

82

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

86

Ease of Data Integration

85

Breadth of Features

85

Ease of IT Administration

84

Product Strategy and Rate of Improvement

83

Ease of Customization

83

Vendor Support

81

Availability and Quality of Training

81

Google Drive Reviews

Farien Louise M.

  • Role: Human Resources
  • Industry: Utilities
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

A perfect place to store information

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Drive, a cloud-based, secure content collaboration and file synchronization service allows us to transmit crucial information confidently and has been created especially for our specific business use case. The program may make shared folders, transfer their contents securely before doing so, and then upload the securely encrypted file to the cloud.

What is your favorite aspect of this product?

Our team members can access documents using Google Drive's outstanding platform for cloud document storage from wherever in the office, whether they are physically present or working remotely. It is easy to use and share with others. We haven't seen any security issues and think storing our data on the cloud is safe. It does exactly what it should: backs up your data in a secure location and encrypts it. It may also run in the background and is reasonably easy to set up.

What do you dislike most about this product?

When I upload pictures and videos, they occasionally duplicate, freeze, or have issues completing them and become stuck. Sometimes when you reopen after closing, it simply continues. Only a few files were occasionally posted until it ceased. I must delete what has been submitted and try again to prevent duplicates.

What recommendations would you give to someone considering this product?

The most crucial element was that data is encrypted both on the way to and while on the server itself—the only method to guarantee security. In this way, nobody can access the content, not even the server owner. Because we are an accounting firm with many client information, we need a safe and secure storage facility.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

John K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Superior file storage and encryption platform

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Drive offers stable, highly secure storage, and is able to protect company data, often both sensitive and important at all times and only the people that we choose can access the data

What is your favorite aspect of this product?

In transit and at rest encryption ensure file safety, and the unlimited storage is a real advantage for our business. It offers a very user-friendly web interface

What do you dislike most about this product?

Convenient drag-and-drop feature that can help us organise files quickly and efficiently without so many clicks so that it can be collaborative-friendly as other services

What recommendations would you give to someone considering this product?

Google Drive offers a higher scale of security compared to other similar services, as well as additional features, and it offers data access to users whenever and wherever they want to view it. so it's probably worth it

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Shrishti K.

  • Role: Human Resources
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

A convenient way to store and share files.

Likeliness to Recommend

8 /10

What differentiates Google Drive from other similar products?

Google Drive is very useful especially when you are using the entire Google workspace. If you are using Google Docs, Slides, and Gmail, then Google Drive integrates well with those apps.

What is your favorite aspect of this product?

It's extremely useful for collaboration. It is easy to share files and choose the person we want to add either for viewing only or for editing the file.

What do you dislike most about this product?

The interface is not very clear and the search options are limited.

What recommendations would you give to someone considering this product?

Google Drive allows sharing all types of information with anyone with convenience. It's also better because the material can be easily integrated into the email. The protection is also excellent since you can monitor who views the information and what steps they are allowed to take. It also has a strong choice for data organization. Google Drive is ideal for exchanging huge files between members of a team collaborating on a project.

Pros

  • Reliable
  • Performance Enhancing
  • Efficient Service
  • Helps Innovate

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