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Google Drive Logo
Google

Google Drive

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Drive
9.0 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 85

Drag and Drop User Interface

88

Team Collaboration

88

Real-Time Synchronization

87

Access Control and Rights Management

86

Mobility Support

85

Data Loss Prevention

84

Audit Trail

84

Enterprise Grade Security Controls

84

Large File Optimization

83

3rd-Party Integrations

83

Task Management and Workflow

82

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

86

Ease of Data Integration

85

Breadth of Features

85

Ease of IT Administration

84

Product Strategy and Rate of Improvement

83

Ease of Customization

83

Vendor Support

81

Availability and Quality of Training

81

Google Drive Reviews

Oscar L.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Drive the best google solution

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Unlike other tools, we ourselves have the possibility to mention that this instrument is quite useful because I have had a good experience with Google Drive. I can upload multiple files and folders to Google Drive at the same time. Plus I can rearrange files and folders as needed, without sharing users losing input. For which we ourselves have the possibility of mentioning that this instrument does not need to add more functionalities, although if they elaborate it, we would adapt to them.

What is your favorite aspect of this product?

What fascinates me the most about this instrument is the probability of retaining my files, in a safe, efficient and orderly manner. In addition, his habituation to various mobile devices is remarkable.

What do you dislike most about this product?

In my very special opinion, we ourselves have not found a failure in this product, rather we are practical because it is quite useful for storing any type of document.

What recommendations would you give to someone considering this product?

We have the possibility to recommend it since being a google product it is possible to have integration with all google tools Which makes it useful and also it is quite easy to use and its storage is ideal for relevant files.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Unique Features

Harry E.

  • Role: Public Sector
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

It's great for cloud file sharing and file manage

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Drive is a multipurpose program that you can use to save and store critical files (word documents, PDFs, spreadsheets), enabling you to access them from any location, at any time, on any device, and for as long as you have Internet access. You can also grant access to others, allowing them to "see only," "directly edit the contents of your files," or leave additional comments.

What is your favorite aspect of this product?

When working with clients or organizations that are outsourced, Google Drive is straightforward to use both internally and outside. Google Drive serves both my personal and business needs. My favorite feature is downloading the app and using my phone to access my Google Drive. I store a copy of everything on my Google Drive so I can access it anytime.

What do you dislike most about this product?

It takes a little effort to set up my collaborators with accounts because I need them to have access to my Gmail as well. Different drive versions have limitations that make it challenging to transfer specific files internally or with business partners. If you try to copy and move entire directories from the online app, it is challenging.

What recommendations would you give to someone considering this product?

Synchronization is possible with Google Drive's "Backup and Sync" feature. Google Drive is integrated perfectly. Multiple users can simultaneously edit and share the same document. The ability to search based on a file's kind (pictures, movies, pdfs, spreadsheets, presentations, etc.), creator (it might be something you own, someone else, etc.) or other criteria makes it incredibly simple.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Dougie A.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Simple to use

Likeliness to Recommend

8 /10

What differentiates Google Drive from other similar products?

Ubiquity and integration with g suite

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Offline mode

What recommendations would you give to someone considering this product?

Easy to use

Pros

  • Helps Innovate
  • Enables Productivity
  • Respectful
  • Client's Interest First

Cons

  • Wastes Time
  • Less Performance Enhancing
  • Less Fair

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