Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

1420 Reviews Write a Review

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What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 85

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training

Google Drive Reviews

Raja B.

Role: Operations
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2022

Easy Collaboration, Backups and file sharing.

Likeliness to Recommend

8 /10

What differentiates Google Drive from other similar products?

It's more efficient, has fewer bugs, and works across all platforms.

What is your favorite aspect of this product?

Google Drive is one of the easiest cloud storage options available. It offers an impressive amount of storage space at no extra cost. Many third-party integrations are available. It allows me to access and share files from any device.

What do you dislike most about this product?

I hate the lack of file organization. It looks like a mess and is difficult to find documents. Sometimes it takes too much time to upload & sync files.

What recommendations would you give to someone considering this product?

For personal and business use, Google Drive is super flexible and accessible. Even if you upgrade to a paid tier, the cost is very reasonable. Perfect for sharing files, storing files in the cloud for backup purposes, and collaborating between different users, even if the users are geographically far apart.

Pros

Continually Improving Product
Reliable
Efficient Service
Effective Service

Nabin S.

Role: Operations
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2022

Organization, search, and collaborative work 100%

Likeliness to Recommend

8 /10

What differentiates Google Drive from other similar products?

Google Drive presents a much easier, cleaner, and more user-friendly platform.

What is your favorite aspect of this product?

It's easy to use and integrates well with other applications.

What do you dislike most about this product?

Sometimes the search feature hangs or does not locate documents

What recommendations would you give to someone considering this product?

Google Drive is very suitable in cases where you need to share files, documents, and information with many people, for example with your team. On the other hand, you should avoid sharing sensitive data (passwords, customer information, etc..). The shared drives are managed by Google and of course, are available on the web. If an attacker could get in, your data would be compromised.

Pros

Helps Innovate
Reliable
Saves Time
Respectful

James H.

Role: Finance
Industry: Entertainment
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

Simple and effective cloud data management.

Likeliness to Recommend

8 /10

What differentiates Google Drive from other similar products?

Google's ability to operate both Online and Offline is its strongest feature. By enabling offline access, members at the company can work on files regardless of where they are in the world as long as they're working off their laptop. This is a huge benefit for people that aren't always in the office or have access to good internet speeds.

What is your favorite aspect of this product?

My favourite aspect of this product is its ease and instant usability. You can create docs and sheets so quickly and easily and seamlessly share them across the company with other colleagues and control who can view or edit the data contained within them.

What do you dislike most about this product?

I think the main thing I dislike about this product is the lack of API capabilities in Docs. It isn't simple or easy to push data into a premade Doc via API, if it were then I could auto-generate documents much easier.

What recommendations would you give to someone considering this product?

I would strongly recommend anyone using Google Drive to consider using Google Workspace or Google Cloud to really make use of the full suite of products that Google has. Through this you can link database data to Google products through Big Query.

Pros

Reliable
Enables Productivity
Efficient Service
Saves Time

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Access Control and Rights Management Ability to discretely control who can access the file.

Mobility Support Software is optimized for mobile usage.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Audit Trail View all previous activity including any recent edits and user access.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Task Management and Workflow Supports triggers and events for process automation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Google Drive Reviews

Raja B.

Easy Collaboration, Backups and file sharing.

Likeliness to Recommend

Pros

Nabin S.

Organization, search, and collaborative work 100%

Likeliness to Recommend

Pros

James H.

Simple and effective cloud data management.

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training