Google Drive Logo Award Winner Product Badge
Google Drive Logo Award Winner Product Badge
Google

Google Drive

Composite Score
9.1 /10
CX Score
9.3 /10
Category
Google Drive
9.1 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 85

Team Collaboration

87

Drag and Drop User Interface

87

Real-Time Synchronization

87

Access Control and Rights Management

86

Mobility Support

85

Data Loss Prevention

84

Audit Trail

84

Enterprise Grade Security Controls

83

Large File Optimization

83

3rd-Party Integrations

82

Task Management and Workflow

82

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

85

Ease of Data Integration

85

Breadth of Features

84

Ease of IT Administration

84

Product Strategy and Rate of Improvement

83

Ease of Customization

83

Vendor Support

81

Availability and Quality of Training

81

Google Drive Reviews

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Apr 2023

User friendly, easy file sharing, integration

Likeliness to Recommend

9 /10

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Sumit V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Access photos anywhere

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

The User interface of the Google drive is very good , it feels very familiar like an local storage . If someone is accessing his/her local laptop

What is your favorite aspect of this product?

The option to upload to drive directly from the file option is very useful.

What do you dislike most about this product?

We can not switch between multiple google accounts .i feel it as the main drawback.

What recommendations would you give to someone considering this product?

If someone is running out of storage on his device and looking for beat cloud storage then Google drive is best solution.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sherayn W.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Google Drive is best for storage.

Likeliness to Recommend

8 /10

What differentiates Google Drive from other similar products?

Google Backup and Sync was recently replaced with the new Drive for desktop applications, which performs better. I can quickly search Google Drive for files. Some file formats can be previewed directly in Google Drive; I don’t need to download the file or launch another programme. File organisation is quite simple using the drag-and-drop user interface. I can simultaneously upload numerous files and folders to Google Drive and track the status of each upload in the queue.

What is your favorite aspect of this product?

Google Drive offers a useful and speedy substitute to connecting through VPN to access the network-based file-sharing folder we had been using, allowing us to collaborate easily and keep our shared documents/files as we continue to work remotely. Having an almost faultless app also really speeds up things!

What do you dislike most about this product?

The Google Drive app and procedure for locally synchronising data are constantly changing. I’ve had to learn three syncing programmes over the last four years for this at work. I used to have the option to open a file or folder location in a new tab while exploring Google Drive. I miss that functionality, which was discontinued in recent years. For whatever reason, it is no longer accessible in Google Drive, although it is still accessible in other Google programmes, such as Gmail.

What recommendations would you give to someone considering this product?

When a user has to upload and download several files with various people, Google Drive is fantastic. It works well when combined with other Google-based products.

Pros

  • Respectful
  • Enables Productivity
  • Efficient Service
  • Effective Service

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