Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

1427 Reviews Write a Review

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What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 85

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training

Google Drive Reviews

Israel M.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

I use Google Drive as a support.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Drive has the enormous characteristic of archiving my information in an orderly and secure way in which I can manipulate it wherever I am from my cell phone. What makes this program ideal is the ease of saving all kinds of documents and how the software respects the format of each one of them such as PDF or high-resolution images in JPG format, the storage width of this program has made it the ideal space to keep information for many years in my work.

What is your favorite aspect of this product?

I use Google Drive as a support to store a large number of important documents for the development of my work and I love it because no matter how much information it is, I always have it at my fingertips from any device just by interlacing it with my email, this program is really useful since it has been a safe and reliable space for archiving and sharing of great magnitude, respecting all its elements immediately.

What do you dislike most about this product?

The delay is a bit tedious when we want to save a long list of files from the mobile version of this program, the process can take a while and interrupts my work rhythm, on the other hand, since it is my personal account I could not find options to hide or hide folders that I don't want to show at first glance.

What recommendations would you give to someone considering this product?

Google Drive is one of the best programs on the market to save your photos and other types of files while preserving their original format. It is very possible that this program is the most reputable and best known, thanks to its quality that accompanies you everywhere, I always recommend using Google Drive since you will always have your favorite documents safely stored in the cloud.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Yusif M.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Definitely a must have space

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Accessibility and ease of usage

What is your favorite aspect of this product?

Intuitiveness and synchronization

What do you dislike most about this product?

No aspects disliked

What recommendations would you give to someone considering this product?

Worth to give it a try

Pros

Helps Innovate
Enables Productivity
Inspires Innovation
Caring

Marcos D.

Role: C-Level
Industry: Apparel
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Very easy to use and has great teamwork potential

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Not many products that are as widespread and efficient as google drive. Very efficient ways of working.

What is your favorite aspect of this product?

The amount of utlilization that you can get out of this can be quite impressive.

What do you dislike most about this product?

There can tend to be some connection issues here and there which can cause confusion when working with a team on one thing.

What recommendations would you give to someone considering this product?

This is great for solo use and for team based work.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Access Control and Rights Management Ability to discretely control who can access the file.

Mobility Support Software is optimized for mobile usage.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Audit Trail View all previous activity including any recent edits and user access.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Task Management and Workflow Supports triggers and events for process automation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Google Drive Reviews

Israel M.

I use Google Drive as a support.

Likeliness to Recommend

Pros

Yusif M.

Definitely a must have space

Likeliness to Recommend

Pros

Marcos D.

Very easy to use and has great teamwork potential

Likeliness to Recommend

Pros

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Feature Ratings

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training