Google Drive Logo Award Winner Product Badge
Google Drive Logo Award Winner Product Badge
Google

Google Drive

Composite Score
9.1 /10
CX Score
9.3 /10
Category
Google Drive
9.1 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 85

Team Collaboration

87

Drag and Drop User Interface

87

Real-Time Synchronization

87

Access Control and Rights Management

86

Mobility Support

85

Data Loss Prevention

84

Audit Trail

84

Enterprise Grade Security Controls

83

Large File Optimization

83

3rd-Party Integrations

82

Task Management and Workflow

82

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

85

Ease of Data Integration

85

Breadth of Features

84

Ease of IT Administration

84

Product Strategy and Rate of Improvement

83

Ease of Customization

83

Vendor Support

81

Availability and Quality of Training

81

Google Drive Reviews

Harrison D.

  • Role: Human Resources
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

Best Cloud Service

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Drive is the gold standard for cloud storage and collaboration. Our organization uses drive to house all of our projects, plans, meetings agendas, and personnale files. You can use google drive with your gmail account, integrate with nearly anything, upload a variety of file types, and know that your info is secured.

What is your favorite aspect of this product?

I love how many different files, formats, and templates I can use. I can create organized folders for my whole team to keep us organized. I also can keep track of past projects to archive all of our work.

What do you dislike most about this product?

When you lose internet, you can have a brief hold on productivity but normal solves itself quickly

What recommendations would you give to someone considering this product?

Train with a certified google trainer - they are knowledgable and very helpful

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Anthony M.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

No expertise required

Likeliness to Recommend

8 /10

What differentiates Google Drive from other similar products?

Ease of signup and implementation and product navigation. The straightforward, clean layout make it simple for our team members to figure out how to use it, without the need for training and/or reaching out for product assitance.

What is your favorite aspect of this product?

Intuitive navigability - in typical Google style, the UI is clean and easy to use

What do you dislike most about this product?

Needs more robust security protocols to ensure clear visibility of movement history within the drive.

What recommendations would you give to someone considering this product?

This is a natural fit for companies that are standardizing on Google Suite of products, not that it is a necessity to do so to leverage the platform. My recommendation is to "pick a lane" and go with the solution that allows for the simplest way to enable collaboration across team members. E.g., Microsoft products and platforms naturally allow for cross platform utilization across their suite of products, same as Google.

Pros

  • Enables Productivity
  • Reliable
  • Performance Enhancing
  • Helps Innovate

Edgar J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Unpacking the power of google drive.

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Google drive offers us flexible storage options to ensure that we always have enough space for storing our files. It has data loss prevention features as well as a centralized administration helpful for managing files and users.

What is your favorite aspect of this product?

Google Drive has features such as pop-ups to provide us suggestions and the ability to sort folders based on how often we use them. It also provides ample storage space for dealing with data and documents.

What do you dislike most about this product?

I haven't encountered any major problem with google drive.

What recommendations would you give to someone considering this product?

Google Drive is well-suited for remote setups as it allows easy access to files and information needed by the business. It can house big files and is an excellent tool for sharing information without the need to hand over actual USBs or printed documents. Google Drive can also be easily integrated into any organization, and it allows for collaboration on documents, spreadsheets, presentations, and drawings with up to 50 individuals at once.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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