Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

1427 Reviews Write a Review

Claim Software

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

Filter By

2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 85

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training

Google Drive Reviews

Heather N.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Lightweight, easy to use tool to share and save

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Easier to use and great features

What is your favorite aspect of this product?

Collaborating in real time

What do you dislike most about this product?

Lack of integration support

What recommendations would you give to someone considering this product?

Excellent tool for storing, saving, sharing and collaborating on the go

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Mohd M.

Role: Operations
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2023

Comprehensive & User-Friendly Accounting Software

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Google Drive offers a lot of features that set it apart from other similar products. It has a powerful search tool that allows you to quickly locate files and folders, as well as a range of productivity tools like Google Docs, Sheets, and Slides. It is also tightly integrated with other Google services like Gmail and Calendar. Additionally, it offers unlimited storage space, which is a great advantage over other products like Dropbox and OneDrive.

What is your favorite aspect of this product?

My favorite aspect of Google Drive is its versatility and accessibility. With Google Drive, I can store documents, photos, videos and other files in the cloud and access them from any device, anywhere in the world. It also makes collaboration easy, as I can share documents, folders and files with others and work on them together in real time.

What do you dislike most about this product?

One of the main drawbacks of Google Drive is that it can be slow to load and sync files, particularly when dealing with large files or multiple files at once. Additionally, Google Drive can be unreliable when it comes to syncing or updating files, and it can be difficult to find files that have been moved or deleted. Additionally, the free version of Google Drive only offers 15GB of storage, which can quickly be filled up with large files.

What recommendations would you give to someone considering this product?

1. Make sure you have a reliable internet connection, as Google Drive requires an active internet connection to use its features. 2. Consider the amount of storage space you will need when choosing a plan. 3. Utilize the sharing and collaboration features of Google Drive to collaborate with teams and colleagues. 4. Make sure you understand the security settings and permissions available to protect your files. 5. Create a backup of your files in addition to using Google Drive to ensure your files remain safe in the event of any unforeseen issues.

Pros

Reliable
Unique Features
Efficient Service
Inspires Innovation

Ondera G.

Role: Industry Specific Role
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

The Safest product.

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Google Drive is the safest product to store your important information.

What is your favorite aspect of this product?

Google Drive is my favorite product since it helps in storing information without having disruptions.

What do you dislike most about this product?

It being the safest product I have no complains about it.

What recommendations would you give to someone considering this product?

I recommend this product because it is safe.

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Access Control and Rights Management Ability to discretely control who can access the file.

Mobility Support Software is optimized for mobile usage.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Audit Trail View all previous activity including any recent edits and user access.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Task Management and Workflow Supports triggers and events for process automation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Google Drive Reviews

Heather N.

Lightweight, easy to use tool to share and save

Likeliness to Recommend

Pros

Mohd M.

Comprehensive & User-Friendly Accounting Software

Likeliness to Recommend

Pros

Ondera G.

The Safest product.

Likeliness to Recommend

Pros

Most Popular Google Drive Comparisons

Dropbox Business

Microsoft OneDrive for Business

Box

ShareFile

M-Files Content Collaboration

Zoho WorkDrive

1
Since last award

Feature Ratings

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training