Google Drive Logo Award Winner Product Badge
Google Drive Logo Award Winner Product Badge
Google

Google Drive

Composite Score
9.1 /10
CX Score
9.3 /10
Category
Google Drive
9.1 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 85

Team Collaboration

87

Drag and Drop User Interface

87

Real-Time Synchronization

87

Access Control and Rights Management

86

Mobility Support

85

Data Loss Prevention

84

Audit Trail

84

Enterprise Grade Security Controls

83

Large File Optimization

83

3rd-Party Integrations

82

Task Management and Workflow

82

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

85

Ease of Data Integration

85

Breadth of Features

84

Ease of IT Administration

84

Product Strategy and Rate of Improvement

83

Ease of Customization

83

Vendor Support

81

Availability and Quality of Training

81

Google Drive Reviews

Jaya K.

  • Role: Information Technology
  • Industry: Agriculture
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2023

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Quality of the product

What is your favorite aspect of this product?

Sharability . Real time collaborations

What do you dislike most about this product?

Lack of groups for sharing

What recommendations would you give to someone considering this product?

Excellent product

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Efficient Service

Rashmi T.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted May 2023

Powerful and Convenient Cloud Storage

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Google Drive stands out from other similar products due to its exceptional integration with various Google services and applications. The ability to seamlessly access and collaborate on files directly within Google Docs, Sheets, and Slides provides users unparalleled convenience and efficiency.

What is your favorite aspect of this product?

Ease of use is what I love

What do you dislike most about this product?

A little discrepancy with the tracking and not being able to use it offline

What recommendations would you give to someone considering this product?

Go for it! Great for businesses of any size

Pros

  • Reliable
  • Respectful
  • Client Friendly Policies
  • Acts with Integrity

Cons

  • Less Effective Service
  • Less Caring
  • Wastes Time

Clair K.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2023

Great way to share files and docs

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

I love how easy and efficient Google Drive is, it's awesome that I don't have to pay for a different product.

What is your favorite aspect of this product?

I love how Google includes it in the pricing for our licenses instead of having to look for another software from another company.

What do you dislike most about this product?

I wish that Google would have a feature that allows you to type in any email and it shows what folders/drives that certain email has access to.

What recommendations would you give to someone considering this product?

Overall, google drive is a great product and has great up time.

Pros

  • Helps Innovate
  • Reliable
  • Effective Service
  • Inspires Innovation

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