Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

1428 Reviews Write a Review

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What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 85

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training

Google Drive Reviews

Matthew L.

Role: Human Resources
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Great collaborative solution for all!

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

The clear and ease of ability to collaborate in real time in a fast paced environment is a huge benefit for me and differentiates Drive.

What is your favorite aspect of this product?

Realtime collaboraitve solutioning.

What do you dislike most about this product?

Nothing to dislike on my end!

What recommendations would you give to someone considering this product?

If you need a quick collaborative solution to help stand up your business, use this!

Pros

Performance Enhancing
Enables Productivity
Helps Innovate
Continually Improving Product

Victoria O.

Role: Operations
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Drives collaboration functionality is unrivalled.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Drives access to easy collaboration is unrivalled by any other file storage program that I am aware of. Drive comes integrated with other Google software like Slides, Keep, Sheets and Docs. All of these aforementioned integrated software tools make it just very convenient to collaborate on documentations using the Google Drive program.

What is your favorite aspect of this product?

I have been impressed with the speed of Google Drives search function. Not only can I search using file names, I can also search using the content of the file I am looking for within my Drive profile.

What do you dislike most about this product?

Synchronization is not the fastest on Google Drive. I especially hate that I always have to refresh my Google Drive application for it to synchronize my latest file updates.

What recommendations would you give to someone considering this product?

My department prefers Google Drive over some other file storage options deployed within my company, because of its strong focus on document collaboration.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Fakhri M.

Role: Industry Specific Role
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Fantastic cloud storage with exceptional quality.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Drive is different from other cloud storage services because it offers a suite of office applications, such as Google Docs, Sheets, and Slides, that allow users to create and collaborate on documents, spreadsheets, and presentations. It also offers a range of features such as real-time collaboration, version history, and access control. Additionally, Google Drive integrates with other Google services such as Gmail and Google Photos.

What is your favorite aspect of this product?

My favorite aspect of Google Drive is its versatility. It allows me to store and access my files from anywhere, and I can easily share them with others. It also has a wide range of features, such as document collaboration, file versioning, and integration with other Google services.

What do you dislike most about this product?

One of the biggest drawbacks of Google Drive is its lack of advanced features. It doesn't offer the same level of customization and control as other cloud storage services, such as Dropbox or OneDrive. Additionally, it can be difficult to manage large amounts of data on Google Drive, as it doesn't have a file system like other services. Finally, Google Drive can be slow to sync files, which can be frustrating when you need to access them quickly.

What recommendations would you give to someone considering this product?

I would recommend Google Drive to anyone considering it as it is a great way to store and share files, documents, photos, and videos. It is also a great way to collaborate with others on projects. Google Drive is secure, reliable, and easy to use. Plus, it offers a variety of features such as file sharing, document editing, and cloud storage. It is also free for up to 15GB of storage.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Access Control and Rights Management Ability to discretely control who can access the file.

Mobility Support Software is optimized for mobile usage.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Audit Trail View all previous activity including any recent edits and user access.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Task Management and Workflow Supports triggers and events for process automation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Google Drive Reviews

Matthew L.

Great collaborative solution for all!

Likeliness to Recommend

Pros

Victoria O.

Drives collaboration functionality is unrivalled.

Likeliness to Recommend

Pros

Fakhri M.

Fantastic cloud storage with exceptional quality.

Likeliness to Recommend

Pros

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Zoho WorkDrive

1
Since last award

Feature Ratings

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training