Google Drive Logo
Google Drive Logo
Google

Google Drive

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Drive
9.0 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 85

Drag and Drop User Interface

88

Team Collaboration

88

Real-Time Synchronization

87

Access Control and Rights Management

86

Mobility Support

85

Data Loss Prevention

84

Audit Trail

84

Enterprise Grade Security Controls

83

Large File Optimization

83

3rd-Party Integrations

83

Task Management and Workflow

82

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

86

Ease of Data Integration

85

Breadth of Features

85

Ease of IT Administration

84

Product Strategy and Rate of Improvement

83

Ease of Customization

83

Vendor Support

81

Availability and Quality of Training

81

Google Drive Reviews

Baleigh K.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Google drive is GREAT!

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Very organized and easily customizable.

What is your favorite aspect of this product?

Collaborative settings are great.

What do you dislike most about this product?

I do not dislike anything.

What recommendations would you give to someone considering this product?

It is worth it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Carlos P.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

"Easy to use and implement".

Likeliness to Recommend

8 /10

What differentiates Google Drive from other similar products?

For example, Google Drive offers 15 GB of storage in its free version, while other similar tools may require a rather expensive paid subscription to obtain this capacity. In addition, Google Drive supports a wide range of file formats, including documents, spreadsheets and presentations, among others. Google Drive is also different from other tools because it is tightly integrated with other Google products, such as Gmail and Google Docs among others, allowing for easy, real-time collaboration and file editing with your team.

What is your favorite aspect of this product?

I really like the ease with which Google Drive can be used and implemented, its intuitive and simple interface that has allowed us to organize all our files and navigate easily, as well as its availability that allows us to access files from any device with Internet connection, either from a computer, a phone or a tablet, I also like that it encourages team collaboration which made us even more productive.

What do you dislike most about this product?

We have noticed some inconveniences when loading large files because the time needed to load them usually takes too long and sometimes ends up blocking the tool, this happens regardless of whether the internet connection is stable at the time or is working in optimal conditions.

What recommendations would you give to someone considering this product?

In general, I recommend using Google Drive because it is an excellent cloud storage platform, very easy to use and implement, as well as versatile, it offers many valuable tools to collaborate as a team and be more productive.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kira D.

  • Role: C-Level
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

No-Brainer

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

The collaboration aspect of Google Drive is unparalleled to others. Between Docs, Spreadsheets, and Presentations a team can work remotely with ease. My entire team is remote and we have never had any issues in the ten years we have been utilizing Google Drive. I have looked for other services that would do it better than Google, but 10 years later I still haven't found one.

What is your favorite aspect of this product?

My favorite aspect of Google Drive is the intuitive nature of all the features. I rarely have to look up how to do something. As a young Millennial 99% of what I do I can figure it out in the moment.

What do you dislike most about this product?

I would like to see even more features like a way to book times on Google Calendar. I can see Google launching this in the next year to compete with Calendly.

What recommendations would you give to someone considering this product?

Look no further. Google Drive is a one stop shop. From email, to docs, to spreadsheets, to calendar, it has everything you need personally and professionally.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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