Google Drive Logo Award Winner Product Badge
Google Drive Logo Award Winner Product Badge
Google

Google Drive

Composite Score
9.1 /10
CX Score
9.3 /10
Category
Google Drive
9.1 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 85

Team Collaboration

87

Drag and Drop User Interface

87

Real-Time Synchronization

87

Access Control and Rights Management

86

Mobility Support

85

Data Loss Prevention

84

Audit Trail

84

Enterprise Grade Security Controls

83

Large File Optimization

83

3rd-Party Integrations

82

Task Management and Workflow

82

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

85

Ease of Data Integration

85

Breadth of Features

84

Ease of IT Administration

84

Product Strategy and Rate of Improvement

83

Ease of Customization

83

Vendor Support

81

Availability and Quality of Training

81

Google Drive Reviews

Alee M.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Great cloud storage tool that is easy to use.

Likeliness to Recommend

7 /10

What differentiates Google Drive from other similar products?

It is simpler to operate, does not require as much time to set up, and is less expensive than similar tools.

What is your favorite aspect of this product?

Users may collaborate easily across platforms and devices, while also benefiting from seamless app integration that streamlines document management and expedites file sharing.

What do you dislike most about this product?

Limits on storage space cost can be lowered. Despite my best efforts, I still find myself occasionally befuddled or unable to determine which document version is the most up-to-date while managing numerous versions of the same document.

What recommendations would you give to someone considering this product?

I would recommend this tool to others since it allows me to securely save files on Google Drive, from which I can later retrieve them at any time and from any location.

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Efficient Service

Sanil J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2023

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Easy to use and save files

What is your favorite aspect of this product?

Drag and drop feature

What do you dislike most about this product?

does not open files in different format

What recommendations would you give to someone considering this product?

does not open files in different format

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sandra O.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Great product,but a bit pricey

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

The paid options gives you way more spce which is value for money

What is your favorite aspect of this product?

The ability to auto update versions

What do you dislike most about this product?

Spacing for a basic user is small

What recommendations would you give to someone considering this product?

Make the paid options less pricey so people can afford it

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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