Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

1428 Reviews Write a Review

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What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 85

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training

Google Drive Reviews

Aramide M.

Role: Information Technology
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Robust cloud storage solution.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Drive has integrated access to Sheets , Docs , Keep , Slides etc Personally, I have benefitted the most off Drives integration with Sheets. Drives automatic integration with Sheets gives me automatic, real-time backup of my documentation activity on the Sheet platform , while also making it possible to track all changes made to my spreadsheets through version control.

What is your favorite aspect of this product?

Sharing permission on Google Drive offer me unique options when giving third parties access to my files. I can restrict a person to only be able to comment on my shared files, I can allow them to only be able to read the content of my files and I can give them editing rights , which enable them to edit my shared documents and even make changes to it.

What do you dislike most about this product?

When I share files with people, through web-links, Google Drive provides no option to password -protect the files I am sharing. The non-availability of a password protect function , means that I do not really have control over who gets to access my files, through the web link I share.

What recommendations would you give to someone considering this product?

Google Drive impresses easily, when it comes to the key areas one looks out for , in a cloud storage solution.

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

Mohit K.

Role: Sales Marketing
Industry: Entertainment
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Best Document Management Tool

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

It automatically begins active on sending large data files over Gmail. It is readily available on Google Apps and GMAIL as well which is the most widely used email server today.

What is your favorite aspect of this product?

Favorite aspect is that it has good add on services as well. Like I use Docx file on Drive to esign via a PDF file which I use for contracting.

What do you dislike most about this product?

The only dislike is that space is common with every Gmail account and therefore after 15gb, it is very expensive.

What recommendations would you give to someone considering this product?

I strongly recommend this product and I believe if used well, it can be a huge asset for document management.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Shamita P.

Role: Sales Marketing
Industry: Entertainment
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Best Document Management Tool

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Best thing is Google Drive automatically gets active when heavy data files are sent over Gmail. Thats a big advantage.

What is your favorite aspect of this product?

Favorite aspect is that it has great features of access and permissions. Add ons like Docusign is helpful to make a docx file into a pdf and send for signing to clients. Availability of add ons is a plus.

What do you dislike most about this product?

The only dislike is that the basic version is combined with Gmail and then have to purchase data which is a little expensive.

What recommendations would you give to someone considering this product?

I recommend using this product for document management and storing all data on the Drive. It saves space and one can simply send a link to guests for looking and browsing at the documents.

Pros

Helps Innovate
Performance Enhancing
Enables Productivity
Trustworthy

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Access Control and Rights Management Ability to discretely control who can access the file.

Mobility Support Software is optimized for mobile usage.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Audit Trail View all previous activity including any recent edits and user access.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Task Management and Workflow Supports triggers and events for process automation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Google Drive Reviews

Aramide M.

Robust cloud storage solution.

Likeliness to Recommend

Pros

Mohit K.

Best Document Management Tool

Likeliness to Recommend

Pros

Shamita P.

Best Document Management Tool

Likeliness to Recommend

Pros

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1
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Feature Ratings

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training