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Google Drive Logo
Google

Google Drive

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Drive
9.0 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 85

Drag and Drop User Interface

88

Team Collaboration

88

Real-Time Synchronization

87

Access Control and Rights Management

86

Mobility Support

85

Data Loss Prevention

84

Audit Trail

84

Enterprise Grade Security Controls

83

Large File Optimization

83

3rd-Party Integrations

82

Task Management and Workflow

82

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

86

Ease of Data Integration

85

Breadth of Features

85

Ease of IT Administration

84

Product Strategy and Rate of Improvement

83

Ease of Customization

83

Vendor Support

81

Availability and Quality of Training

81

Google Drive Reviews

Danielle C.

  • Role: Finance
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2023

Easy to use

Likeliness to Recommend

8 /10

What differentiates Google Drive from other similar products?

It is easy to navagate and saves time for me during the work day.

What is your favorite aspect of this product?

It saves me time during the work day. ever since i started using it i dont know what i did without it.

What do you dislike most about this product?

theres nothing i dislike so far.

What recommendations would you give to someone considering this product?

Its not for everyone but i personally would recommend this product.

Pros

  • Trustworthy
  • Efficient Service
  • Respectful
  • Fair

Nicole H.

  • Role: Operations
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

This app is non negotiable for my team

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Very friendly

What is your favorite aspect of this product?

Doesn’t require training

What do you dislike most about this product?

Time consuming of file movements

What recommendations would you give to someone considering this product?

Use free before purchasing

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Soranyela R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

File Privacy Guarantee

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

Integration with Google Workspace applications, Gmail, Google Docs, this makes it more efficient and simple

What is your favorite aspect of this product?

It allows you to store and access files from any device from anywhere.

What do you dislike most about this product?

Nothing at the moment.

What recommendations would you give to someone considering this product?

This product uses advanced security technologies to protect the data of its users.

Pros

  • Reliable
  • Trustworthy
  • Caring
  • Acts with Integrity

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