Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

1431 Reviews Write a Review

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What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 85

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training

Google Drive Reviews

Javier M.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Ease of integration

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

IT integration features

What is your favorite aspect of this product?

usability and integration

What do you dislike most about this product?

Not too many enhancements

What recommendations would you give to someone considering this product?

Perfect for development and IT integration

Pros

Reliable
Transparent
Helps Innovate
Performance Enhancing

Cons

Charges for Enhancements

Karol B.

Role: Operations
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

''Excellent storage solution, easy to use''.

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

The drive is a reliable, secure, and stable cloud storage solution, whose ease of use and implementation is exceptional. It is intuitive and offers a large storage capacity, supports Microsoft Office documents, Adobe PDF, images, and other file types, making it easy to perform and accomplish daily tasks, we can instantly access all the information whenever we need it, no matter where we are. Google Drive is tightly integrated with other Google products, such as Gmail, Google Docs, and Google Forms, among others, and works well together with them.

What is your favorite aspect of this product?

The simplicity of the user interface, where everything is in plain sight, and the timely and responsive technical help offered are the things I like most about this tool. But I also appreciate the ease of use and how we can collaborate on files and documents with our co-workers.

What do you dislike most about this product?

I consider that the learning curve is a little steep for new users, so it requires constant training and long practice times to achieve greater agility and skill in its use, also there is very little reinforcement material available on the network which further limits learning, I consider very useful to have more support material for beginners.

What recommendations would you give to someone considering this product?

Google Drive is an excellent cloud storage solution, ideal for storing business or personal information such as: documents, videos, presentations and others all securely; Google Drive is affordable and adaptable, facilitates immediate access to information regardless of location, also offers various features: such as collaborative editing of files in real time, is easy to use and incorporate, is reliable, and integrates seamlessly with other tools in the Google ecosystem, Google Drive will allow your company to obtain excellent operational results, I recommend it.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

John K.

Role: Human Resources
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Basic User Interface but software works

Likeliness to Recommend

8 /10

What differentiates Google Drive from other similar products?

The product is an offering of Google. Hence the reliability and also the security. The product works seamlessly and does not get stuck in between.

What is your favorite aspect of this product?

The fact that I can share the link with anyone even if they are not on gmail is amazing. They can also access it later and I do not have to keep the space on my physical system.

What do you dislike most about this product?

Some of the zip files (specifically this zip format) have issues when you try downloading them onto the drive. At times, the font of word files does change and also does the alignment when you download them from the drive.

What recommendations would you give to someone considering this product?

Please work on the User Interface and make it more compact. Right now it is quite confusing.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Access Control and Rights Management Ability to discretely control who can access the file.

Mobility Support Software is optimized for mobile usage.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Audit Trail View all previous activity including any recent edits and user access.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Task Management and Workflow Supports triggers and events for process automation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Google Drive Reviews

Javier M.

Ease of integration

Likeliness to Recommend

Pros

Cons

Karol B.

''Excellent storage solution, easy to use''.

Likeliness to Recommend

Pros

John K.

Basic User Interface but software works

Likeliness to Recommend

Pros

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Feature Ratings

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training