Google Drive Logo Award Winner Product Badge
Google Drive Logo Award Winner Product Badge
Google

Google Drive

Composite Score
9.1 /10
CX Score
9.3 /10
Category
Google Drive
9.1 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 85

Team Collaboration

87

Drag and Drop User Interface

87

Real-Time Synchronization

87

Access Control and Rights Management

86

Mobility Support

85

Data Loss Prevention

84

Audit Trail

84

Enterprise Grade Security Controls

83

Large File Optimization

83

3rd-Party Integrations

82

Task Management and Workflow

82

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

85

Ease of Data Integration

85

Breadth of Features

84

Ease of IT Administration

84

Product Strategy and Rate of Improvement

83

Ease of Customization

83

Vendor Support

81

Availability and Quality of Training

81

Google Drive Reviews

Patel D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Go-to tool for file storage, sharing collaboration

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

It's integration with Google Workspace apps, such as Google Docs, Sheets, and Sliders, allows us to create and edit documents seamlessly while storing them securely in the cloud.

What is your favorite aspect of this product?

User friendly interface and easy to navigate, making it easy to organize files into folders, search for documents, and share links with others. Generous free storage limit, making it accessible for personal use and all business sizes.

What do you dislike most about this product?

No dislike.

What recommendations would you give to someone considering this product?

Great choice for individuals and teams looking for a reliable cloud storage solution that emphasizes collaboration and integration with other Google services.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Unique Features
  • Effective Service

Yomabasi Fortune B.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Drive stands out from other cloud storage platforms due to its strong integration with Google Workspace, enabling real-time collaboration on documents, spreadsheets, and presentations. Its advanced search capabilities leverage AI, allowing users to quickly find files, including text within images. Offering 15 GB of free storage, Google Drive is accessible across multiple devices and platforms, ensuring seamless syncing. It features customizable sharing controls and link-based sharing options for easy collaboration.

What is your favorite aspect of this product?

My favorite aspect of Google Drive is its **real-time collaboration features**. The ability for multiple users to work on the same document, spreadsheet, or presentation simultaneously is incredibly powerful. This feature not only enhances teamwork and productivity but also allows for immediate feedback and brainstorming, making it ideal for projects that require input from various stakeholders. The ease of seeing changes in real-time, coupled with comment and chat functionalities, creates a dynamic and interactive environment that fosters creativity and efficiency in both personal and professional settings.

What do you dislike most about this product?

One of the main drawbacks of Google Drive is its limited offline functionality. While users can access and edit files offline, setting up this feature can be cumbersome and requires prior configuration. If you forget to enable offline access or don’t have the appropriate settings in place, you may find yourself unable to work on important documents when you're without internet.

What recommendations would you give to someone considering this product?

To maximize your Google Drive experience, utilize its integration with Google Workspace for real-time collaboration, organize your files with a clear structure, and enable offline access for important documents. Explore third-party integrations, use advanced search features to quickly locate files, and manage sharing permissions wisely. Additionally, consider backing up critical files to enhance security. These practices will help improve collaboration and productivity.

Pros

  • Performance Enhancing
  • Trustworthy
  • Unique Features
  • Efficient Service

Aarif S.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

"The greatest cloud storage option."

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google drive is incredible efficiency scalable and reasonable price for online storage and document management.

What is your favorite aspect of this product?

I appreciate the Google drive is easily scalable and reasonable prices.

What do you dislike most about this product?

Video footage take a long time to upload and desktop version take a long time to sync.

What recommendations would you give to someone considering this product?

Advice customer to consider their options and confirm that these software programs meet their needs.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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