Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

1431 Reviews Write a Review

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What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 85

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training

Google Drive Reviews

Krittika M.

Role: Industry Specific Role
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

One of the best products out there for workspaces

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

The universal aspect: everyone has used Google Drive at one point. Everyone has a personal Google account. It makes life a lot easier when sharing or receiving files from clients who are not very tech-savvy.

What is your favorite aspect of this product?

The ability to sync folders from computers to drive. I feel like Google does the best job of it and makes it so easy for team members to work on the same folder cohesively.

What do you dislike most about this product?

I wish I could set expiration dates for shared files or folders, and have more control over access permissions (e.g., view-only access without the ability to download). There was also a way where file access could be completely transferred to a user (I've dealt with several clients who had difficulty understanding how to create copies of Google Drive folders on their drives).

What recommendations would you give to someone considering this product?

For smaller team sizes, I would recommend starting with Google Drive. Drive and google probably have the shortest learning curve as everyone uses them daily, and the price is fairly user-friendly.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Glory S.

Role: Operations
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

I am in safe hands with Drive.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Its excellent integration with non-Google tools is one area where Google Drive beats the competition. The intuitive and easy to use nature of the Google Drive platform across mobile device and computer is another aspect of Drive, that I greatly love.

What is your favorite aspect of this product?

The automatic synchronization of my files all across every device where my Google Drive account is signed-into is what I like most. This ensures that I always have access to the most updated version of my files , from wherever I am , as far as my Google Drive account is signed-in.

What do you dislike most about this product?

Google Drive lacks task management and workflow features, which would allow for in-house process automation. The absence of an electronic signature feature is another gaping miss on the Drive storage platform.

What recommendations would you give to someone considering this product?

I advice them to take advantage of Google Drive's robust version control features.

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

Nyengeterai Faith M.

Role: Operations
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

Awesome product, large file storage capacity!

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Large data storage and large file storage

What is your favorite aspect of this product?

Ease of access of stored files

What do you dislike most about this product?

No dislike

What recommendations would you give to someone considering this product?

Worth it, allows large file storage and ease of retrieving

Pros

Helps Innovate
Enables Productivity
Continually Improving Product
Reliable

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Access Control and Rights Management Ability to discretely control who can access the file.

Mobility Support Software is optimized for mobile usage.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Audit Trail View all previous activity including any recent edits and user access.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Task Management and Workflow Supports triggers and events for process automation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Google Drive Reviews

Krittika M.

One of the best products out there for workspaces

Likeliness to Recommend

Pros

Glory S.

I am in safe hands with Drive.

Likeliness to Recommend

Pros

Nyengeterai Faith M.

Awesome product, large file storage capacity!

Likeliness to Recommend

Pros

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1
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Feature Ratings

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training