Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

1430 Reviews Write a Review

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What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 85

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training

Google Drive Reviews

Rachel S.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

Perfect for collaborative work

Likeliness to Recommend

9 /10

What differentiates Google Drive from other similar products?

It’s a reliable data storage and sharing tool. I don’t know of other solutions that are as reliable.

What is your favorite aspect of this product?

What I prefer is the possibility of working together simultaneously on the same document. It’s very practical.

What do you dislike most about this product?

Sometimes we have errors saving files during a loss of internet connection and so we lose our last changes.

What recommendations would you give to someone considering this product?

Google Drive understands user needs and is constantly innovating. Feel free to switch to this solution.

Pros

Performance Enhancing
Trustworthy
Acts with Integrity
Includes Product Enhancements

Cons

Security Frustrates

Sylvia M.

Role: Student Academic
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

Best backup software

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google drive accepts multiple accounts compared to other products

What is your favorite aspect of this product?

Google drive allow multiple user accounts on one device and has large storage of 15 gb which can be increased through subscription. Setting backup for devices and also integration with other products.

What recommendations would you give to someone considering this product?

I recommend it because data storage can't be lost unless if you fail to recover an account

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Anita O.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

I believe I will struggle without Google Drive.

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

With Google Drive , comes automatic integration with other Google apps like Keep, Docs, Sheets , Slides and so on. Personally and across my department, we've found this integration helpful and we have utilized it to our full advantage when it comes to team collaboration and maintaining version control for our files.

What is your favorite aspect of this product?

The web based nature of Google Drive makes it ideal for me. I am able to use Google Drive from any web browser, as long as I am able to sign into my Google Drive account. This convenience for me is very important , as far as saving and accessing documents and files I need on a daily basis at work is concerned.

What do you dislike most about this product?

On several occasions, files on my Google Drive fail to automatically be updated on the Google app on my mobile devices, without me continuously refreshing the application over again, multiple times, despite the app being synchronized with my Google account. This failure in synchronization will be the only area of my experience with this software tool, which I have got complaints about.

What recommendations would you give to someone considering this product?

As with any software tool, I believe there are pros and cons that come with deploying Google Drive. Important for the intending team to properly analyze both sides of the dividing line, as it relates to their own processes before making a decision.

Pros

Reliable
Performance Enhancing
Enables Productivity
Security Protects

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Access Control and Rights Management Ability to discretely control who can access the file.

Mobility Support Software is optimized for mobile usage.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Audit Trail View all previous activity including any recent edits and user access.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Task Management and Workflow Supports triggers and events for process automation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Google Drive Reviews

Rachel S.

Perfect for collaborative work

Likeliness to Recommend

Pros

Cons

Sylvia M.

Best backup software

Likeliness to Recommend

Pros

Anita O.

I believe I will struggle without Google Drive.

Likeliness to Recommend

Pros

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1
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Feature Ratings

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training