Google Drive Logo Award Winner Product Badge
Google Drive Logo Award Winner Product Badge
Google

Google Drive

Composite Score
9.1 /10
CX Score
9.3 /10
Category
Google Drive
9.1 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative
3% Neutral
96% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 85

Team Collaboration

87

Drag and Drop User Interface

87

Real-Time Synchronization

87

Access Control and Rights Management

86

Mobility Support

85

Data Loss Prevention

84

Audit Trail

84

Enterprise Grade Security Controls

83

Large File Optimization

83

3rd-Party Integrations

82

Task Management and Workflow

82

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

85

Ease of Data Integration

85

Breadth of Features

84

Ease of IT Administration

84

Product Strategy and Rate of Improvement

83

Ease of Customization

83

Vendor Support

81

Availability and Quality of Training

81

Google Drive Reviews

Shibuya T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

This program is one of my favorites

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

This program is one of my favorites, since it is thanks to the functions it offers that I can increase the success of my administration, I mean thanks to the possibility of having a clean and safe space for each of my displayed files. in an orderly manner on a platform synchronized with my device is a great advantage for the development of my work, Google Drive is an excellent tool that greatly facilitates the operation of my work since it has become an important piece to safeguard all types of files and use them at the right time and immediately according to the needs of my work.

What is your favorite aspect of this product?

This program has great popularity in the market and is one of the most effective applications that the world of Google offers us. It is through this program that we have the very good ability to save multiple documents such as photos and any type of audiovisual content as well as it is a very good tool to archive office work, since we can edit it in real time and on the other hand we can also create a backup copy immediately for the convenience of each of its users, that is Google Drive is a really useful program.

What do you dislike most about this product?

The problem with all these document visualization programs is always the same, and that is that their space is not completely sufficient to meet the demands and respond to the increasing mass of content that my work generates daily, the truth can be somewhat It is annoying to have to delete certain parts of my work in order to file new documents, but equally important for the development and objective of my work.

What recommendations would you give to someone considering this product?

The vast majority of people choose Google Drive for its ease of use, as well as the wide variety of functions they offer so that you can manipulate and save your work safely, it is very easy to recommend this program because of how popular it is and the very good results that can be had in conjunction with this program, it is really satisfying to have the support of this program to carry out my work and thus it can also easily help other users.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Krittika M.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

One of the best products out there for workspaces

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

The universal aspect: everyone has used Google Drive at one point. Everyone has a personal Google account. It makes life a lot easier when sharing or receiving files from clients who are not very tech-savvy.

What is your favorite aspect of this product?

The ability to sync folders from computers to drive. I feel like Google does the best job of it and makes it so easy for team members to work on the same folder cohesively.

What do you dislike most about this product?

I wish I could set expiration dates for shared files or folders, and have more control over access permissions (e.g., view-only access without the ability to download). There was also a way where file access could be completely transferred to a user (I've dealt with several clients who had difficulty understanding how to create copies of Google Drive folders on their drives).

What recommendations would you give to someone considering this product?

For smaller team sizes, I would recommend starting with Google Drive. Drive and google probably have the shortest learning curve as everyone uses them daily, and the price is fairly user-friendly.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Noah S.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Easy to use product!

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Scalability. The debate is usually between Google Workspace and Microsoft. By using Microsoft, you're a bit stuck using the entire Microsoft stack. Google fits well into any system architecture.

What is your favorite aspect of this product?

The API. The Google REST API is extremely flexible and generous on the free tier. You can basically do anything with the Google REST API.

What do you dislike most about this product?

The amount of processing time for large format files. When uploading a video, the video needs to process after the file is fully uploaded. Often times, processing can take a really long time so it's not possible to have a video uploaded and watchable upon upload.

What recommendations would you give to someone considering this product?

There are pitfalls with every product. While Google Drive has a few weaknesses, it's overall a fantastic, easy to use, flexible product that can suit the majority, if not all, of most people's needs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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