Google

Google Drive

Composite Score

9.0 /10

CX Score

9.3 /10

1418 Reviews Write a Review

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What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details

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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

1 Top Rated Features

2022

Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative

4% Neutral

95% Positive

Pros

Reliable
Enables Productivity
Respectful
Performance Enhancing

Feature Ratings

Average 85

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Average 84

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training

Google Drive Reviews

Josh H.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

The Best You Can Get

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Google Drive distinguishes itself with its deep integration into the Google Workspace suite. This means seamless collaboration on Docs, Sheets, Slides, and other Google file formats, making it ideal for teams already reliant on these tools. Additionally, Google Drive offers generous free storage space (15GB), user-friendly interfaces across web and mobile, and robust search capabilities within your files. While it might lack some of the more advanced features offered by niche competitors, it excels in its core functionality and ease of use within the Google ecosystem.

What is your favorite aspect of this product?

My favorite aspect of Google Drive is its real-time collaboration features. The ability to see changes made by colleagues live, have multiple people editing a document simultaneously, and utilize inline comments creates a highly efficient and streamlined workflow. This is especially valuable for teams working remotely or on projects requiring rapid iteration and feedback loops.

What do you dislike most about this product?

One thing I dislike about Google Drive is the potential for file organization to become chaotic, especially in shared environments. While folders and subfolders exist, the sheer volume of documents and files can become overwhelming. Additionally, searching for files becomes less efficient when naming conventions aren't strictly enforced or when collaborators have different organizational styles.

What recommendations would you give to someone considering this product?

I'd highly recommend Google Drive to anyone who already works within the Google Workspace environment or values collaboration as a top priority. If you're looking for a free, user-friendly cloud storage solution with excellent document sharing features, it's a fantastic option. However, if you anticipate storing massive amounts of varied files or require advanced file management and organization, consider exploring alternatives that may offer more robust file versioning and tagging features

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Setu Bandhan S.

Role: Information Technology
Industry: Government
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2024

Amazing product

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Integration with other google service

What is your favorite aspect of this product?

A nice combination of IT Security and usability

What do you dislike most about this product?

Probably the mobile app

What recommendations would you give to someone considering this product?

Its a nice recommended product

Pros

Helps Innovate
Continually Improving Product
Inspires Innovation
Client's Interest First

Alexandria E.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Best for collaboration and productivity

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

Ease of use Reliable

What is your favorite aspect of this product?

Collaboration

What do you dislike most about this product?

Sometimes offline doesn't work well

What recommendations would you give to someone considering this product?

Best for productivity

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Google Drive

What is Google Drive?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

Google Drive Ratings

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Google Drive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Access Control and Rights Management Ability to discretely control who can access the file.

Mobility Support Software is optimized for mobile usage.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Audit Trail View all previous activity including any recent edits and user access.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Large File Optimization Contains optimizations for transfers of large files.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Task Management and Workflow Supports triggers and events for process automation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Google Drive Reviews

Josh H.

The Best You Can Get

Likeliness to Recommend

Pros

Setu Bandhan S.

Amazing product

Likeliness to Recommend

Pros

Alexandria E.

Best for collaboration and productivity

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Drag and Drop User Interface

Team Collaboration

Real-Time Synchronization

Access Control and Rights Management

Mobility Support

Data Loss Prevention

Audit Trail

Enterprise Grade Security Controls

Large File Optimization

3rd-Party Integrations

Task Management and Workflow

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Product Strategy and Rate of Improvement

Ease of Customization

Vendor Support

Availability and Quality of Training