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Google Drive Logo
Google

Google Drive

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Google Drive
9.0 /10

What is Google Drive?

Drive Enterprise empowers organizations to create, store, share, and collaborate in the cloud — without any of the risk or disruption associated with implementing new tools or technologies.

Company Details


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Awards & Recognition

Google Drive won the following awards in the Content Collaboration category

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Google Drive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Drive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

98 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Drive?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 85

Drag and Drop User Interface

88

Team Collaboration

88

Real-Time Synchronization

87

Access Control and Rights Management

86

Mobility Support

85

Data Loss Prevention

84

Audit Trail

84

Enterprise Grade Security Controls

84

Large File Optimization

83

3rd-Party Integrations

83

Task Management and Workflow

82

Vendor Capability Ratings

Average 85

Ease of Implementation

88

Business Value Created

87

Usability and Intuitiveness

86

Quality of Features

86

Ease of Data Integration

85

Breadth of Features

85

Ease of IT Administration

84

Product Strategy and Rate of Improvement

83

Ease of Customization

83

Vendor Support

81

Availability and Quality of Training

81

Google Drive Reviews

Jack M.

  • Role: Human Resources
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2021

Excellent cloud storage alternative

Likeliness to Recommend

10 /10

What differentiates Google Drive from other similar products?

One of the things that differentiate this cloud storage service from other similar products is that it can be purchased at a low price and has the same most important characteristics as the competition, as well as having very high file encryption security since this service is offered by Google.

What is your favorite aspect of this product?

One of the most positive aspects of this storage service is its architecture since even the most basic functions like drag and drop can be very pleasant because of how easy it is to do it. I also really like the security aspect within the platform since it allows you to establish a parameter between the people who can have permission or access to the saved documents.

What do you dislike most about this product?

There are few inconveniences that I have had with this storage service and among them is the problem of updating some files or simple changes, that is, the modifications that are made take time to apply and to achieve the change instantly it is necessary to close session and come back in.

What recommendations would you give to someone considering this product?

This is an excellent alternative to save, synchronize and share files in the cloud with other users without any problem, and the best thing is that it can be used totally free, however, I suggest evaluating the needs of your company so that you can purchase a plan that suits your needs.

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Effective Service
  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Feb 2021

The best storage site

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Jessie Sofia F.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2021

A very good product with amazing features.

Likeliness to Recommend

8 /10

What differentiates Google Drive from other similar products?

The company used Google Drive in its entirety, being the facilitator of information and collaboration in many documents and jobs, however the greatest use that was given was as a remote information store, since all the documents created and from anywhere in the world could be used again. In addition to this, when it is required to make modifications to a document, they are made from anywhere because these changes are reflected in real time in any other site.

What is your favorite aspect of this product?

Google drive allows a large number of functions which differentiate it from other programs on the market, for example it has educational communication functions such as the ability to include comments and messages in documents to create a more enjoyable work environment. . It also allows several collaborators to work on the same document, be it a text document or a spreadsheet, and do so simultaneously. To make matters worse, the software allows people to verify past deletions and modifications made to any document from any device.

What do you dislike most about this product?

If the internet connection is poor, the headaches begin with Google Drive starting with the changes made in the documents which may take a while to save or even not save at the moment. This mainly affects people who work in remote areas with limited access to the internet or occasionally unstable access, and makes them unable to verify or make changes themselves. Furthermore, this can also cause the file upload to provide faulty files, especially if they are large. Outside of these details and with a good internet connection the software works wonders.

What recommendations would you give to someone considering this product?

It is an excellent program for any type of company or organization regardless of its size, it is especially useful for small work groups that are editing or creating projects together, since it allows each member of the group to observe what changes have been made and post comments within the original document to correct errors quickly and efficiently. If the company does not need to carry out projects frequently but if it needs to store data in the cloud so that other users can easily access it, they can also find software on Google drive that will meet their needs.

Pros

  • Continually Improving Product
  • Trustworthy
  • Effective Service
  • Caring

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